Feedback with video messaging

TrueBlueAngel · 12 Apr 20, 06:05 PM

During this lockdown, I’m keeping in touch with my vulnerable parents by phone or Facebook. I tried yesterday to do a video call with them on Facebook messenger, and as there was 4 of us, feedback was really bad and noisy, so we had to give up.
Wonder if anyone has come across this and resolved it? I don’t know of any other apps that might be better and my mum hates technology as it is

I’d appreciate any advice. Thanks.

Dougie · 12 Apr 20, 06:13 PM

My friends and i use Google duo.

mskitty · 12 Apr 20, 06:15 PM

We had it yesterday on a group video call. Turns out one of the group were using their laptop and it was the laptop fan which was causing the feedback.

ROBBOTOO · 12 Apr 20, 06:17 PM

When we use video conferencing for work now they have advised us that due to feedback, it’s better to keep the device you are using well away from other devices and where possible use ear phones connected through a lead to your device. (The second one obviously not an option if there are a couple of people in one household you’re speaking to).

**BucksBugsy** · 12 Apr 20, 06:18 PM

Originally Posted by TrueBlueAngel

During this lockdown, I’m keeping in touch with my vulnerable parents by phone or Facebook. I tried yesterday to do a video call with them on Facebook messenger, and as there was 4 of us, feedback was really bad and noisy, so we had to give up.
Wonder if anyone has come across this and resolved it? I don’t know of any other apps that might be better and my mum hates technology as it is

I’d appreciate any advice. Thanks.

Have you tried starting the call with everyone on mute and then unmuting one by one until you hear who is "guilty"?

That may be a start.

joanna23 · 12 Apr 20, 07:17 PM

I think it’s already been mentioned but you can’t work two devices in the same room. Mute one of the microphones and listen through one but see the images on both. Does that make sense?

TrueBlueAngel · 12 Apr 20, 07:30 PM

Originally Posted by joanna23

I think it’s already been mentioned but you can’t work two devices in the same room. Mute one of the microphones and listen through one but see the images on both. Does that make sense?

Yes it does. We did try that but didn’t seem to work.

12 Apr 20, 06:17 PM	#4
	12 Apr 20, 06:17 PM ROBBOTOO Imagineer
ROBBOTOO Imagineer Join Date: Mar 08	When we use video conferencing for work now they have advised us that due to feedback, it’s better to keep the device you are using well away from other devices and where possible use ear phones connected through a lead to your device. (The second one obviously not an option if there are a couple of people in one household you’re speaking to).