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Old 28 Jun 20, 08:32 PM  
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#21
Saratoska
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Originally Posted by arhclo View Post
Finally after an hour waiting for ticket centre to answer, got it all sorted but they insisted on new tickets being date specific so had to give Them our preferred start date. On plus side did a credit back albeit it’s as a Disney gift card.
Can I ask what number you tried , I am about to give up
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Old 28 Jun 20, 09:20 PM  
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#22
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Good luck
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Old 28 Jun 20, 09:24 PM  
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Originally Posted by arhclo View Post
001 4075664985. Opens midday UK time
Good luck
We bought the uk tickets from Disney online will they sorts ours do you think
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Old 28 Jun 20, 11:31 PM  
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Originally Posted by arhclo View Post
Finally after an hour waiting for ticket centre to answer, got it all sorted but they insisted on new tickets being date specific so had to give Them our preferred start date. On plus side did a credit back albeit it’s as a Disney gift card.
So basically, they just sold you new tickets. And if I understand correctly they changed you from a flexible ticket to a dated ticket and refunded the difference as a gift card. But that still means you paid 2021 pricing whereas everyone else got an extension for free.
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Old 29 Jun 20, 02:02 AM  
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Originally Posted by CosmicGirl View Post
So basically, they just sold you new tickets. And if I understand correctly they changed you from a flexible ticket to a dated ticket and refunded the difference as a gift card. But that still means you paid 2021 pricing whereas everyone else got an extension for free.
Yes that’s pretty much what it boils down to
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