UPDATE - Those with Klook Vouchers for their tickets (Refund)

[Sara_toga]

We received an Email this morning and a refund has been issued

[Radel]

Originally Posted by LLamb

Klook actually sent me an email saying our Universal tickets had been extended to 2021 or we could have refund. I asked for the refund on 13th April, money back on my card today.
Couldn't fault them and updates along the way. Would definately used them again.
They were cheap too.

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Did you get an e-mail out of the blue from Klook or did you stimulate some correspondance with them. ATD are offering automatic extensions to 2021 so just wondering if Klook are following suit

[LLamb]

Originally Posted by Radel

Did you get an e-mail out of the blue from Klook or did you stimulate some correspondance with them. ATD are offering automatic extensions to 2021 so just wondering if Klook are following suit

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Yes, email just after universal extended the closure to 31st May as our tickets had “start dates” of 20th May.

One of the tickets was for my mum who I doubt will be able to come next year so thought it just best to get the refund.

[harty]

Originally Posted by Sara_toga

We received an Email this morning and a refund has been issued

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Fantastic - wish ours had! Might tell hubs to email yet again...

[Sara_toga]

We have now had a full refund from Klook

[RowenaB]

Hi all,
Did everyone end up getting their refund? I'm trying to get our Disney and Universal tickets refunded. Was due to fly out tomorrow and getting very nervous as they're not getting back to me!
Rowena

[Icey]

Originally Posted by RowenaB

Hi all,
Did everyone end up getting their refund? I'm trying to get our Disney and Universal tickets refunded. Was due to fly out tomorrow and getting very nervous as they're not getting back to me!
Rowena

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Message then again. They replied to me the same day.
Money for my universal tickets has went in bank today but not for my Disney tickets.

[RowenaB]

Help! I just had an email from them saying they won't refund as we can go up until September 2021! Anyone else had this?

[RowenaB]

Actually re-read, they don't say they won't refund but don't anwser my request to refund They just say they understand my concerns but that we can go any time up until September 2021.

[RowenaB]

Sorry everyone, they have said will escalate my request to the local ticket office and due to high demands this may take up to a month. We need to put a request in with our travel insurance though so not sure what to do as not confirmed it will be refunded. Still waiting to hear back about Universal but from other people's comments this sounds more positive.