Villa Refund - Big Surprise

[Rac20]

Originally Posted by EssexSue

HomeAway is an advertising platform, owners Terms and Conditions still apply. Can't answer for AirBNB I have never dealt with them.

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Airbnb were fantastic when our Japanese accommodation got cancelled due to a change in Japanese laws. The law affected a very high percentage of their bookings and yet not only did they refund us the full amount we also in addition received a voucher for the same amount (£1400) to be used elsewhere.

[ChrisS]

There's a time when one has to accept responsibility for signing contracts with specific exclusions. If insurance underwriters/vacation rental loss liability exclusions are accepted via the renters signature, the underwriter/owner are not responsible for ones failure to read the contract prior to signing/e-accepting.

Feeling disappointed towards travel insurance underwriters/home owners is understandable, but as all parties T&Cs accepted they shouldn't be criticised. I question morality re charge-back claims if the underwriter/owner is abiding by their T&Cs.

[2point]

Originally Posted by Rac20

Airbnb were fantastic when our Japanese accommodation got cancelled due to a change in Japanese laws. The law affected a very high percentage of their bookings and yet not only did they refund us the full amount we also in addition received a voucher for the same amount (£1400) to be used elsewhere.

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I had a condo booked on Anna Maria Island via Homeaway.

Cancelled online (as per the terms and conditions - I would never book anywhere with restrictive cancellation terms), refunded within 3 days.

By booking on both these site I like the fact I can see the cancellation terms clearly.

[neil1489]

Originally Posted by Mel49

I think this would be completely unfair as at the end of the day villa owners are running a business and fully stipulate their terms and conditions before you pay your deposit or balance. This is an unprecedented situation and "naming and shaming" would have no benefit as while may have given full refunds this time it is not to say they would be able to in the future. Most villa owners stress the need to have adequate insurance cover when you book so in this scenario the insurance company should be the one that suffers the loss (in my opinion).

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Totally disagree with you there, a list of good and bad owners is a great idea. Yes they all have terms and conditions for the booking but what we are seeing is some owners being prepared to change their stance in this unique situation and consider the effect on the guest rather than just quoting the terms and conditions. In m y opinion these thoughtful owners should be recognised for their consideration and rewarded with future bookings.

[EssexSue]

Originally Posted by neil1489

Totally disagree with you there, a list of good and bad owners is a great idea. Yes they all have terms and conditions for the booking but what we are seeing is some owners being prepared to change their stance in this unique situation and consider the effect on the guest rather than just quoting the terms and conditions. In m y opinion these thoughtful owners should be recognised for their consideration and rewarded with future bookings.

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I'm not a legal person but I would imagine publicly calling someone a bad owner for adhering to their terms and conditions could be construed as defamation of character.

[Colette-S]

Originally Posted by neil1489

Totally disagree with you there, a list of good and bad owners is a great idea. Yes they all have terms and conditions for the booking but what we are seeing is some owners being prepared to change their stance in this unique situation and consider the effect on the guest rather than just quoting the terms and conditions. In m y opinion these thoughtful owners should be recognised for their consideration and rewarded with future bookings.

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Shocking post! You can call people “bad owners” for merely standing by the terms and conditions agreed BY BOTH PARTIES at the time of booking! Why on earth should they pay if people failed to take our adequate insurance.
From am legal point of view you would certainly be in the wrong and liable for action and I’m almost certain that the Mods would not allow this platform to be used as such

[munmun]

Originally Posted by EssexSue

I'm not a legal person but I would imagine publicly calling someone a bad owner for adhering to their terms and conditions could be construed as defamation of character.

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Back in the early days of this thread I suggested posting the contacts of the villa owners that have gone beyond the call of the contract for their renters, I categorically did not suggesting damming those who stuck to the contract conditions.

That is what the poster has done who has thanked the villa owner and I am sure there are others who have been equally kind.

I have had a very satisfactory resolution myself with a Dibber who made a points booking for me and has agreed to try to move it too next year and has already and speedily repayed me for the dining plan I had booked. I am very grateful. I understand this was a contract at my risk.

We will all I'm sure at least for a while be reading contracts more carefully.

[Colette-S]

There is a difference between applauding people who have done a good turn and slating those who have done nothing wrong!
By all means thank those people and book with them in the future by you can’t do a list of “bad people” who have done nothing wrong without expecting repercussions

[neil1489]

Originally Posted by Colette-S

Shocking post! You can call people “bad owners” for merely standing by the terms and conditions agreed BY BOTH PARTIES at the time of booking! Why on earth should they pay if people failed to take our adequate insurance.
From am legal point of view you would certainly be in the wrong and liable for action and I’m almost certain that the Mods would not allow this platform to be used as such

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I think you will find that lots of Insurance policies do not cover the pandemic situation so it isn't a situation of failing to take out adequate insurance. Some "good" owners - and yes I did say GOOD appreciate that and have, where possible, been flexible in there approach to a refund or an adjustment of booking date. Other owners don't budge an inch because they have the cash in their bank.

The owner of the villa I booked with has agreed to move my booking when he didn't have to and I for one will gladly tell all how flexible he has been.

"Shocking Post" - I think you are a little sensitive

[ChrisS]

Originally Posted by EssexSue

I'm not a legal person but I would imagine publicly calling someone a bad owner for adhering to their terms and conditions could be construed as defamation of character.

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Originally Posted by Colette-S

Shocking post! You can call people “bad owners” for merely standing by the terms and conditions agreed BY BOTH PARTIES at the time of booking! Why on earth should they pay if people failed to take our adequate insurance.
From am legal point of view you would certainly be in the wrong and liable for action and I’m almost certain that the Mods would not allow this platform to be used as such

See more...

Disgruntled attitudes re unread T&Cs occur when expected coverage or refund isn't forthcoming. Transfer of blame, leading to various name calling/stating one is a 'bad owner/bad insurer', is preferable vs conveniently ignoring ones own contractural responsibility.

Perhaps insurance/rental owners should consider a 'Transfer of Blame' T&C section where they take on full responsibility for clients who can't be chowed to thorough read contracts but kick off on a holiday forum advocating name and shame, bar naming themselves of course.