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Car Hire & Transportation Discuss the best way of getting around Florida. |
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10 Sep 19, 09:58 PM |
#1
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Excited about Disney
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Alamo additional charge
Hello,
Does anyone else get an additional charge after returning the car to Alamo? I thought nothing of it but we've been 3 times this year and each time we've been changed an additional fee of between 50 and 80 USD. I called the US contact centre and they couldn't tell me what it was so I'm waiting for the MCO office to get back to me. On each occasion ww prepaid for a Standard SUV with toddler and child seats, no additional upgrades and on each return they told us there would be no additional charge. Also it isn't tolls as these appear as Alamo Tolls on my statement. Has anyone else experienced anything similar? Thanks in advance :-)
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Sep 2009 - Radisson LBV, Sep 2012 - Bahama Bay Resort, Sep 2014 - Casa Marina Key West, InterContinental Miami, Radisson LBV, Mar 2019 - Disney's Port Orleans French Quarter, Jun 2019 - Wyndham LBV, Disney's Beach Club, Aug 2019 - Universal's Aventura, Nov 2019 - Margaritaville, Disney's Vero Beach, Feb 2020 - Cabana Bay, Grand Floridian Edited at 10:00 PM. |
10 Sep 19, 10:33 PM |
#2
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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I have never had additional charges. I would send the MCO office one E Mail and if no response get your credit card company to reclaim the charges as they are unauthorised.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
11 Sep 19, 07:44 AM |
#3
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Gone all Goofy
Join Date: Mar 12
Location: West Midlands
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Could it be that you returned the car without a full tank of fuel and they are charging you to fill it up?
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11 Sep 19, 09:00 AM |
#4
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Imagineer
Join Date: Jul 10
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11 Sep 19, 09:13 AM |
#5
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DIBB Advertiser
- DIBB Advertiser -
Join Date: Dec 16
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Download your receipt from alamo/en_US/car-rental/receipts.html and it'll show what the charge is for. $82 would be the child seat charge. ($70 + taxes)
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11 Sep 19, 10:01 AM |
#6
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Imagineer
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I got charged extra last year when we went ,on receiving my credit card bill I contacted them and it was because I returned the car later than I put on my booking a simple mistake by me ... but they refunded me even though it was my fault could it be that ?
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Quality Inn Plaza Feb2005 Embassy Suites Feb 2007/2012/2013/2014/2015/2016/2017/2018 Hampton Inn Pointe Orlando Feb 2009 Hampton Inn Pointe Orlando Feb 2010 Hampton Inn Pointe Orlando Sept 2011/2013 |
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11 Sep 19, 10:11 AM |
#7
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Imagineer
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When you return the car they give you a receipt with what they have charged you, that would be the idea time to ask questions and get answers.
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I'm going to live forever! Triple bypass done - so far so good! |
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11 Sep 19, 06:13 PM |
#8
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Thread Starter
Excited about Disney
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Thank you all for the info, the receipt recovery site is really useful. I'll keep you posted once I know what it is.
__________________
Sep 2009 - Radisson LBV, Sep 2012 - Bahama Bay Resort, Sep 2014 - Casa Marina Key West, InterContinental Miami, Radisson LBV, Mar 2019 - Disney's Port Orleans French Quarter, Jun 2019 - Wyndham LBV, Disney's Beach Club, Aug 2019 - Universal's Aventura, Nov 2019 - Margaritaville, Disney's Vero Beach, Feb 2020 - Cabana Bay, Grand Floridian |
11 Sep 19, 09:53 PM |
#9
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Thread Starter
Excited about Disney
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Got a call from Alamo and they have refunded the charges. It was for prepaid fuel but they had incorrectly charged twice. All sorted now, thank you for the help.
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Sep 2009 - Radisson LBV, Sep 2012 - Bahama Bay Resort, Sep 2014 - Casa Marina Key West, InterContinental Miami, Radisson LBV, Mar 2019 - Disney's Port Orleans French Quarter, Jun 2019 - Wyndham LBV, Disney's Beach Club, Aug 2019 - Universal's Aventura, Nov 2019 - Margaritaville, Disney's Vero Beach, Feb 2020 - Cabana Bay, Grand Floridian |
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