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Old 5 Mar 21, 08:33 PM  
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#21
Stuart446
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Out of interest, did VA explain what the £600 returned was for? Surely you would lose everything for a cancelled flight. I feel for you but keep at them and don’t give in.
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Old 5 Mar 21, 08:35 PM  
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#22
Cabbie
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Originally Posted by Stuart446 View Post
Out of interest, did VA explain what the £600 returned was for?
Cancellations are entitled to a refund of appropriate taxes.

-Steve
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Old 15 Mar 21, 01:37 PM  
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#23
LRoche05
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Hi everyone

Thank you so much for all you good wishes and thoughts. Virgin have agreed to refund the full amount! We played on my mil not being very technical and getting a bit confused and worried over everything and apologised profusely and they agreed to refund the money. I am so pleased and thankful for all your help!
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Old 15 Mar 21, 01:47 PM  
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Charlangela
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So pleased for you!
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Old 15 Mar 21, 01:48 PM  
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emmabanana
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Great news!
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Old 15 Mar 21, 01:55 PM  
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#26
Egon
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Great news!

ive been a firm defender of VA during the pandemic, but to cancel and not explain that you would lose so much money was poor form from them. They know full well that nobody on this earth would still cancel knowing they would be losing that sum of money.

im so pleased you got it sorted
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Old 15 Mar 21, 01:55 PM  
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#27
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aw thats fantastic news! you must be so relieved!
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Old 15 Mar 21, 01:55 PM  
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#28
silver_age
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Excellent result. Well done.
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Old 15 Mar 21, 02:00 PM  
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#29
MrsEgg
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So relieved for you all, I read this thread with a sinking heart until the end.

I know Virgin have had an awful lot of bad press but there is some good in there still!
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Old 15 Mar 21, 02:07 PM  
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#30
alisonjones
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Just read this thread and I am so glad that it was a good outcome for you - when I read your first post I felt sick for you MIL - glad you've had the right outcome - your MIL must have had a horrid few days.:x
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