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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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4 Mar 21, 09:30 AM |
#11
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VIP Dibber
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Rather strange that a company (VA) that rode roughshod over customers legal rights and broke the law whilst wringing their hands, lying about training issues and refusing to hand back money that their customers were fully entitled to now say ‘tough’ and hold this poor customer to their terms and conditions whilst showing no compassion for her genuine mistake in these unusual times whatever.
Everybody on this forum knows that flight will not be able to take them there and everybody on the DIBB knows that a cancellation will come. Most more reputable airlines are already cancelling into Easter, but not Virgin, oh no! They are only cancelling a couple of weeks out in order to hold customers money for as long as physically possible and keep the leaking ship afloat. Fly Virgin? I would sooner swim to Florida. They stink, as the past year has shown. Goodwill? Forget it. That’s what they expect from others.. like their customers, a strange reversal in customer service.
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2005 onwards.. lots of times! Index of all my Trip and Pretrip reports..https://www.thedibb.co.uk/forums/sho...6#post15662196 Edited at 09:47 AM. |
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4 Mar 21, 09:38 AM |
#12
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Imagineer
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I think a letter or email should be sent explaining what happened and as VA would have been cancelling the flight at a later date it would be a goodwill gesture to allow the flight to be moved to a later date or to issue a voucher.
Perhaps the website is not clear? Normally they ask if you are sure you want to cancel a flight and that you will lose money.
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June 2006, August 2007, September 2018, January 2019, September 2019, February 2020, December 2021, February 2022, December 2022 |
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4 Mar 21, 10:27 AM |
#13
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Thread Starter
I have Ears
Join Date: Jul 17
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Thank you so much for all your advice. I have gotten the email address for the ceo, I’m going to help her compose her email this morning and see where we get too. I know legally they have done nothing wrong but it just seems so unfair! Thanks again everyone x
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4 Mar 21, 11:18 AM |
#14
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VIP Dibber
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Take care with how you compose it, don’t go into “unfair” or technicalities over whether the flight might have been cancelled anyway as that could put them on the defensive -they won’t want to put in writing that they were unfair.
Rather if it were me, I would say you absolutely know that VA have done nothing wrong and then I would lay it on a bit thick about a non computer savvy older person, getting confused with the small print etc., how it now means the family won’t be able to go away for another year, happy to take a voucher etc etc. Good luck. 🤞🏻 Edited at 11:19 AM. |
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4 Mar 21, 01:16 PM |
#15
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Thread Starter
I have Ears
Join Date: Jul 17
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Thank you. I have full permission to call her anything I think will help! I’ll let you know how we get on!
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4 Mar 21, 01:30 PM |
#16
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Imagineer
Join Date: May 17
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4 Mar 21, 02:44 PM |
#17
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Imagineer
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Good luck! x
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Florida May 2022
Pre Trip Report | Trip Report Disneyland Paris Feb 2023 Pre Trip Report| Trip Report |
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4 Mar 21, 04:02 PM |
#18
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VIP Dibber
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Totally agree with Claudette’s post. Appealing for help & goodwill is always the best way to go with big companies (in my experience).
Really wish you luck. 🤞 |
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5 Mar 21, 01:04 AM |
#19
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Excited about Disney
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December 2005 & November 2006 ASMO/September 2007 Pop Century & Yacht Club/October 2008 Hard Rock Hotel & POFQ/Dec 2009 Hard Rock Hotel/Aug 2010 Renaissance Seaworld/Aug 2012 Doubletree & Hard Rock October 2014 SSR/Oct 2015 Hard Rock Hotel |
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5 Mar 21, 07:42 AM |
#20
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VIP Dibber
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That's so awful, fingers crossed for you x
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