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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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21 Aug 19, 08:29 PM |
#11
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VIP Dibber
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We flew TC this year after flying with Virgin for many, many years
We were very pleased with the flight for the price so much so that we have booked again for next year Everything about it feels more basic to me than virgin. DH upgraded his entertainment on the way out, neither of us did on the way home. I have no problem buying our drinks considering what we saved The food was very nice but there wasnt as much of it as on the Virgin flights... again not a problem, just an observation The service was quite slow compared with virgin as it takes time to take payments for the drinks. I looked at my watch on the way home and it took just over three hours to serve the meal and collect the rubbish, pretty sure it doesnt usually take that long As I said we have booked with TC again for next year as we have saved hundreds of pounds which I would rather have to spend there (especially woth the rubbish exchange rate) |
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22 Aug 19, 06:52 AM |
#12
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Apprentice Imagineer
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22 Aug 19, 07:06 AM |
#13
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Apprentice Imagineer
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We travel with the carrier with the best deal when going to USA. If the price is right we book it. When it comes to food and drink we always carry a bottle of water each and plenty of snacks for the plane plus some snacks for the onward journey (yes we do declare it).
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22 Aug 19, 03:53 PM |
#14
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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TC are pretty good, apart from the dire food back from US. Conversely they have the best food going out of any airline (the James Martin).
Flew Tui Dreamliner from Doncaster this year - that's now my preferred Orlando flight as Doncaster is super easy with parking outside, and we were driving away in the car 45 mins after landing at Sanford. No good if you want Magical Express though. I'm waiting on the TC situation to hopefully stabilise before booking next year's LAX flights with them. Hopefully they will survive. But I have thought it sensible to hang on and see if this last ditch plan can be pulled off. Here is a good article on where they are at; travelweekly/articl...-rescue-is-all
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22 Aug 19, 05:28 PM |
#15
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Excited about Disney
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I have no experience at all of Thomas Cook to Orlando, but I once flew to Tenerife with them and had the worst customer service I have ever experienced.
That aside if im honest I dont care what my plane is like as long as I get there, I know some people only fly PE or on certain airlines etc but for me I just want to get there as cheap as possible. I would take a bus there if it gave me my orlando fix |
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22 Aug 19, 08:58 PM |
#16
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Excited about Disney
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Our Thomas Cook experience was poor.
Plane was switched at last minute so they then asked for 7 volunteers to delay their journey either on to the next plane or a day later. The latter probably being the main option as they would not have mentioned it otherwise. The compensation was 300 Euros, yep everyone going to the USA and the compensation was in Euros. Of course the plane could not set off until 7 people bowed out. They had no volunteers, so it was upto TC to choose. When it came to the meals they hadn't loaded the proper ones on, so we got some terrible tasting pasta dish when the pasta is one mass clump. However we were staying at the Yacht Club, I would have been happy if it was standing room only.
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Wyndham Orlando -1996The Enclaves Suites. -2000 Thomson Bronze Villa -2005Dibb villa 2013 Disney's Yacht club,Hard Rock,Dibb villa2019 Hard Rock,Aventura,Portofino 22 |
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22 Aug 19, 08:59 PM |
#17
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VIP Dibber
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I have just arrived back from Orlando and had a really bad Thomas Cook experience. Rude ground staff, delays, sarcastic staff on board. Also, major delays and not even a free bottle of water on board.
We have previously flew with Virgin and British Airways and find them a lot better.
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The Finn Family
Donal, Charlene, Bella, Nat 4 Trips to California, 1 Trip to Tokyo & 15 Trips to Florida Current trip report: https://www.thedibb.co.uk/forums/sho... php?t=1233648 |
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22 Aug 19, 09:35 PM |
#18
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Imagineer
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I think tc are like all companies in that there will always be some customers who aren’t happy as they are staffed by humans and humans make mistakes. I personally loved our Thomas cook experience they were great and great with our kids in pe.
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23 Aug 19, 07:43 AM |
#19
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Apprentice Imagineer
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Ground staff are not employed by TC.. That would be an MCO issue.
Ultimately, everyone will have their own expectations of a carrier if they've flown with the better known ones such as BA/VA etc. So when coming to more of a budget carrier it can be seen as a poor experience to them due to expecting the same standards... imo this seems to be a common trend on the Dibb. Edited at 07:47 AM. |
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23 Aug 19, 07:52 AM |
#20
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Imagineer
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I don’t think very highly of virgin, every time we have flown with them we have been bitterly disappointed and met with really rude crew and filthy planes.
I think scheduled airlines are often perceived as being better but often TC and tui and the other chartered airlines are a lot better and cheaper! The logo on the tail doesn’t guarantee good service any more 😢 |
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