Virgin holidays... made me cry

[macy]

What lovely news, well done and Virgin have set a great example to other operators. Your experience will certainly make me think now when booking flights. We did always use Virgin but recently used Tui or BA. So pleased things are going well for you and hope you have a fantastic holiday .

[Sioux]

Originally Posted by shrek1609

Can’t praise virgin enough.
They’ve told me to speak with special assistance as I need a fit to fly authorisation, a letter to cover my chemo tablets and other medical paraphernalia etc
They’ve offered assistance at the airports, free fast track and extra cabin baggage all without being asked for.

Looking forward to some Florida sunshine in September.

Unfortunately my cancer is merely stable, not cured but being told I can fly cheered me up no end, and Virgins response was the icing on the cake.

A week at Rosen at Pointe and then a week at HRH including my birthday 🎂

I be much slower and tire more easily but I’m determined to enjoy the sunshine, the food and a few rides again (especially FoP and Forbidden Journey).

Often these large travel companies get slated (and in Tui's case I’d agree) but Virgin are now my only choice for as long as I can keep flying

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So lovely to hear when people have had great customer service, we usually just hear the bad stuff.

Very happy for you and your family and I hope you have the most magical time x

[CrispyA]

That’s really good to hear and I hope you have a wonderful time

[Michyloulou]

Brilliant news- and well done Virgin. 👍

[3disneykids]

That's lovely that they did that for you ... glad they are getting your illness under control.

[belfastbabe]

So glad to hear that virgin have stepped up to the mark- but even more glad that you are able to travel and hope that you have a great holiday because you so deserve it!

[DISNEYLIZ]

Hope you have a great holiday, you certainly deserve it.

[gemma-lou]

Fantastic news. Glad you are felling a bit better and able to fly now. That’s brilliant of virgin to do that.
Take it easy and enjoy yourself my lovely x

[Tinkerbell]

HOPE you have an amazing time planning and looking forward, nice to hear a good story from Customer Services

[shrek1609]

thanks everyone.

Like many say, all too often we only hear the bad.

After the way Tui treated my husband when I was on life support I vowed never to go near them again, if I recovered.

Virgin are amazing and if I'm lucky enough to be able to go again in the future they will be the only people I book with