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Unread 26 Feb 15, 02:01 PM  
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rebecca86
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Smoking complaint

Hi
I have posted a complaint on the dlp facebook page

[URL="https://m.facebook.com/disneylandparis?v=timeline&filter=2[/URL]

Does anybody know if there is a better place to direct this and its really got to me! We've been loads of times and it has never been as bad as it was in feb

Thanks :-)
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Unread 26 Feb 15, 02:05 PM  
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DJBenz
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Probably would have been better to direct it to Guest Services in the park. We complained about it when we were there, similar to your feelings but without the horrible encounter with the pushchair, but they were not really interested.

Under French law they can only request people to use smoking areas, they can't enforce a ban in open areas. However, in ride queues etc. they can enforce a ban, but as you point out the staff rarely do anything about it.

Wouldn't return to DLP after our experience TBH.
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Unread 26 Feb 15, 02:12 PM  
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rebecca86
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We told guest services but they really weren't concerned!
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Unread 26 Feb 15, 02:32 PM  
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Gill H
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Unfortunately there is little they can do. They have no legal power to stop people smoking, and though they try to get people to use the designated areas, most people (including many, many Brits) ignore them or are aggressive.

Unfortunately everywhere you go in much of Europe, everyone smokes outdoors. Even here in London!

It is no worse than any big city - we have found the same in Paris, Madrid, many German cities and here in London too. It is totally the norm in most of Europe.

You can usually move away, though.

I have asthma and I hate smoking, but usually manage to move away at DLP.

It's just one of those 'people are different' things. Although Brits do it almost as much. I asked a British granny not to smoke near my friend's sleeping toddler at DLP, and her daughter yelled at me and called me rude!
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Unread 26 Feb 15, 04:28 PM  
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They can enforce it if it's happening in queues though, but they very rarely do!
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Unread 26 Feb 15, 04:41 PM  
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They can enforce it if it's happening in queues though, but they very rarely do!
I can't blame them though, I once saw a cm who must have been about 20 ask a bloke to stop smoking in the queue and he Said "what are you going to do if I dont" and she didn't ave an answer he was very intimidating...cos really what could she do... They don't actually have the power to stop people..
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Unread 26 Feb 15, 04:52 PM  
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Gill H
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Actually I have rarely seen people smoking in queues (though I have at parades and Dreams), and CMs do ask them to stop, but they just light up again when the CM moves on. There is only so much you can do if people regard it as their sacred right to smoke anywhere and threaten or attack anyone who stops them!
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Unread 26 Feb 15, 04:54 PM  
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They don't have security?

The fact is, for whatever reason, the problem doesn't manifest itself in WDW nearly as badly so what are they doing differently to control the problem?
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