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General DVC Discussion For discussion on how the DVC works and resort information. |
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12 Apr 21, 09:22 PM |
#1
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VIP Dibber
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Tying to get through to MS
What is the best time to try and get through to MS on the phone?
I am just getting cut off ! Thank you.
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12 Apr 21, 09:26 PM |
#2
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VIP Dibber
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As soon as they open. If you keep refreshing the DVC home page when you're logged in chat will eventually let you on too.
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12 Apr 21, 09:31 PM |
#3
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VIP Dibber
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That’s what I did today , was going to do it when MS opened but I didnt manage , did chat at 4 o’clock
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ali |
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12 Apr 21, 10:43 PM |
#4
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Thread Starter
VIP Dibber
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Unfortunately chat can't help me
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13 Apr 21, 07:52 AM |
#5
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VIP Dibber
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ali |
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13 Apr 21, 10:37 AM |
#6
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Thread Starter
VIP Dibber
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I cancelled a reservation for May and I have been told the points will now be extended a year. I was initially told on chat that it would take 15 working days to show in my 2021 UY but I have now been told it will be the first week of June (May UY).
I now want to rent these points but as they have not been moved it looks like if I make a booking the points would come out of my 2022/23 UY so when my initial ones eventually get moved I will be left with my oldest points and I wanted to use them first (hope this makes sense!) I went on chat yesterday and they said they didn’t know how to go about using the oldest first and to phone. I didn’t even get as far as holding just kept getting cut off.
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13 Apr 21, 11:09 AM |
#7
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VIP Dibber
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I got the impression yesterday you can’t rent them out until they are in your use year , ie you can’t rent until june
For us she said they won’t go into our account until December , we have a dec use year therefore we can’t rent them out until December , which only leaves 5 months to get them rented Don’t know why there are doing this as in why they just don’t extend from when you call them until next May
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ali |
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13 Apr 21, 02:32 PM |
#8
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Thread Starter
VIP Dibber
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2pm on the dot, 15 minutes to get through, lovely lady and still on
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14 Apr 21, 07:05 AM |
#9
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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They’ve sent an email out last night apologising for the service, saying they are employing more people and getting a new phone system.
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14 Apr 21, 08:41 AM |
#10
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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I had that E Mail bang on 20.54hrs. Well actually they sent me 4 of them.
Most weird.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
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