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Unread 9 Nov 19, 07:57 PM  
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Orlandoguy
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BA hotel service -amazing

Just want to shout about the amazing service I had from British AIrways this afternoon, they get a lot of bad press but yet again have went out there way to help.
We have just returned from Orlando on our second trip this year(very blessed) I had booked another trip for late April next year, but couldnt get the hotel on idrive I wanted so booked another(was happy with this, but really wanted my original choice) anyhoo, was looking on website today and noticed there was now availability at my original choice of hotel, called BA but the woman said there was no availability I though ah it. Just be sold out again. So I decided to go back on to website and do dummy booking and hotel was there ! So called them back spoke to a lovely woman called JAckie who confirmed it was showing as available and she said she would need to email hotel to confirm that they had a room but it would take about 72 hrs to get confirmation I said no problem, about an hour after call Jackie called saying hotel confirmed they can accept my booking, so it was to be 25 admin fee and 85 extra to pay but for the inconvenience would waive both fees - I was very impressed and extremely with this
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Unread 16 Nov 19, 11:09 AM  
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wifey
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How lovely of Jackie to give you such fantastic customer service! Thats wonderful you can now relax and have the vacation you wanted. Enjoy every minute of it once you get there.
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Unread 16 Nov 19, 01:37 PM  
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princess allie
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How lovely. I have to say that BA have always been very helpful whenever I have called them.
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