|
Tickets Theme Park Ticket questions and advice |
|
Thread Tools | Search this Thread | Display Modes |
4 May 15, 11:14 AM |
#1
|
Guest
|
Attraction Tickets Direct - Personal Horror Story
Hi All, I don't normally do this but thought I would post my personal recent experience with this company. I had never used them before - however after some research and other comments on the DIBB they appeared to me to be a very reputable company. I booked combo tickets 8 days ago and the money was promptly taken from my account. At the time of booking I was clear that I wanted my delivery address to be different to the card address - as these tickets are a surprise. I was assured there was no problem with this. I then receive an e-mail from the company that they can't send the tickets and they now want me to now send copies of utility bills etc - even though they have taken the money out of my account over 1 week ago. To make matters worse when I asked for a refund - I was told this would be difficult to do and a manager would have to authorise this. I'm now awaiting a manager to call me back. PS: I have had the same credit card for 12+ years with zero issues... I realise everybody has different experiences with companies but this is my personal experience of Attraction Tickets Direct. Bill |
4 May 15, 11:25 AM |
#2
|
|
VIP Dibber
Join Date: Nov 14
|
Hmm.. sounds strange. We're using ATD for our tickets, haven't paid yet (booked with £10pp deposit) but they've been great so far when I've been emailing to add things onto my booking etc. Have they not given a reason for not being able to send the tickets?
__________________
Sept 15 TwoGoTo Orlando - Avanti Resort/Cabana Bay/Wilderness Lodge Sept 16 TwoGoTo Orlando & Miami - Avanti Resort/Grand Beach Hotel Miami Beach Sept 19 TwoGoTo Orlando - Avanti Resort Sept 21 TwoGoTo Aiya Napa - Amarande Hotel Nov 21 TwoGoTo New York - The James New York Nomad Mar 22 TwoGoTo Orlando - Cabana Bay Sept 22 TwoGoTo Orlando - Sapphire Falls Nov 22 TwoGoTo Rome - 9Hotel Cesari July 23 TwoGoTo Kos - Mitsis Summer Palace Sept 23 TwoGoTo Orlando - Sapphire Falls |
|
|
4 May 15, 11:32 AM |
#3
|
|
Apprentice Imagineer
|
I used them last week and had know problems. dealt with Emily who provided great customer service and was great when correcting a mistake I hade made. tickets arrives when expected.
|
|
|
4 May 15, 11:32 AM |
#4
|
Guest
|
None - bar that the Delivery Address is different to the Billing Address.
I was specific at the time of booking was there an issue with this and was assured there wasn't. To make matters worse then have taken the full payment from my account (which I had authorised) over 1 week ago. So they are happy to take the money but aren't now prepared to send the tickets. They are not giving me any clear or reasonable explanation as to why they want me to send utility bills etc and until they do I'm not prepared to do this. As things stand I can't even get a refund until a manager calls me. I feel like I'm being treated like a criminal... |
4 May 15, 11:35 AM |
#5
|
|
VIP Dibber
|
What's the point of sending utility bills if the despatch address is different? I would be annoyed as well if they said no problem. Many companies let you deliver to a different address if a signature is required due to people working . Hope you get it resolved x
__________________
LBV Spa resort October 2013 Bahama bay October/Nov 2015, Disney contemporary oct 2015, Loews rpr Nov 2015 Bahama bay October /Nov 2017, Disney contemporary oct 17 , AKL , GF Yacht club / Bahama bay oct/Nov 2019 , poly Nov 2022 boulder ridge, Polynesian , AOA and Bahama bay Sept 24 POFQ |
|
|
4 May 15, 11:37 AM |
#6
|
VIP Dibber
|
I don't understand why they need to see utility bills? Almost every retailer online allows for a different shipping address, provided the billing address is where the card is registered to.
Seems very strange to me. Hope you get it sorted soon.
__________________
MY TRIP AND DINING REPORTS - July 2023 Ten (Not So) Little Ones Take the Adults ~~ Onsite/Offsite Dining Report - July 2023 - 4 people - £168 budget per day plus tips ~~ Another Birthday Trip, October 2019 ~~ The Land, Sea and Wedding Trip Report, October 2015 ~~. Sept / Oct 2013 Five Little Ones Take the Adults IG - Lisas29 and familyanddisney 00 / 01 / 04 / 07 /Xmas 08 / 10 / 13 / 15 / 17 / 19 / 23 |
4 May 15, 11:44 AM |
#7
|
Imagineer
|
Speak to your card provider and see if they will help you. I'd be looking to do a chargeback if they're being difficult.
|
4 May 15, 11:49 AM |
#8
|
|
Trading Disney Pins
|
I have not had the experience with this company before however what i can say is that i work for a fraud dept of a large credit card company. normally if the delivery address is different from the billing address the card should of declined in the first place as details do not match. it seems to me like the company are just checking you out to make sure that the transaction is genuine before they send the tickets out... i suppose they have to cover themselves as if this turned out to be fraud then they would lose the tickets and then be charged back by their bank thus losing out twice...
i know its not what you want to hear by just thought i would give another explanation. anyhow hope you get your tickets or refund soon. xx
__________________
xx** HELEN **XX |
|
|
4 May 15, 11:51 AM |
#9
|
Guest
|
By law the must refund you.
Ring your credit card ask for a refund |
4 May 15, 11:54 AM |
#10
|
|
Serious Dibber
|
I wont be using them again after a huge mistake with my tickets they wasn't even apologetic when i made them aware of there error only offered me £10 discount for the error.
__________________
2012 - Doubletree Seaworld 2014 - Doubletree Seaworld/Hard Rock Hotel 2016 - Rio Olympics - Rosen Inn @ Pointe/Hard Rock Hotel |
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |