Virgin Atlantic reward seat

[Yipykayay]

Hi all,
Does anyone know if it's possible to change the date of a VA reward flight?
If so, would this incur a fee?
There is availability for the new date.
I'm new to the whole reward thing so any help would be gratefully received.

[Dendycat]

If there is availability then yes. They could charge you £30 per person in change fees but you might get away with it in current circumstances. Think you’d need to call or WhatsApp them.

[ChrisS]

Check their reward flight T&Cs, currently you are allowed two changes free of charge, you can also apply for a miles, taxes and fees refund 7 days post flight.

[Yipykayay]

Big thanks to you both. I'll give them a call when I get home

[gismo1554]

Originally Posted by ChrisS

Check their reward flight T&Cs, currently you are allowed two changes free of charge, you can also apply for a miles, taxes and fees refund 7 days post flight.

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Sorry to hijack but is this 7 days after the original flight or 7 days after the new flight? The reason I ask is when I changed a flight due for October this year to May next I was told that I would get the refund in 180 days. Its now been more than this (they returned the miles but not the tax difference yet) and so I was curious in case this is why its taking so long. I have chased via Whatsapp and they keep saying they've escalated it but I hear nothing back.

[Yipykayay]

Spent an hour and a half on hold but got my flight changed with no fee.

Thanks again folks

[ChrisS]

Originally Posted by gismo1554

Sorry to hijack but is this 7 days after the original flight or 7 days after the new flight? The reason I ask is when I changed a flight due for October this year to May next I was told that I would get the refund in 180 days. Its now been more than this (they returned the miles but not the tax difference yet) and so I was curious in case this is why its taking so long. I have chased via Whatsapp and they keep saying they've escalated it but I hear nothing back.

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Hi gis, firstly my apologies, that should be pre, not post, flight.
Apparently Virgin changed their T&Cs whereby 7 days pre flight is the latest for return of reward seat miles, under 7 days and, apparently again, one won't see miles returned, only T&Fs less £30 admin fee.

Sorry I'm no help gis... whilst I checked, I asked Steve (cabbie), to confirm the recent Virgin offering of 50% off reward seat miles carried the same T&Cs - I'm not sure of your scenario, be interested to know.

[gismo1554]

Originally Posted by ChrisS

Hi gis, firstly my apologies, that should be pre, not post, flight.
Apparently Virgin changed their T&Cs whereby 7 days pre flight is the latest for return of reward seat miles, under 7 days and, apparently again, one won't see miles returned, only T&Fs less £30 admin fee.

Sorry I'm no help gis... whilst I checked, I asked Steve (cabbie), to confirm the recent Virgin offering of 50% off reward seat miles carried the same T&Cs - I'm not sure of your scenario, be interested to know.

See more...

Thanks! No worries Its not a full refund so not like they have £100s of my money but I would like some idea on when its due back. I'll keep chasing

[Guest]

Originally Posted by ChrisS

Hi gis, firstly my apologies, that should be pre, not post, flight.
Apparently Virgin changed their T&Cs whereby 7 days pre flight is the latest for return of reward seat miles, under 7 days and, apparently again, one won't see miles returned, only T&Fs less £30 admin fee.

Sorry I'm no help gis... whilst I checked, I asked Steve (cabbie), to confirm the recent Virgin offering of 50% off reward seat miles carried the same T&Cs - I'm not sure of your scenario, be interested to know.

See more...

Their T&Cs of 24th September say 24 hours for full return of miles not 7 days

[ChrisS]

Hi Dot - hence why I'm unsure if the VA agent info I was given during the 50% reward seat sale is correct. The agent advised 2, FOC, changes. Cancelling reward seats, with miles return, latest is 7 days pre-flight, otherwise miles not returned, only T&Fs minus £30 admin fee.