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10 Dec 20, 10:41 PM |
#101
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Surfing at Typhoon Lagoon
Join Date: Jul 18
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Just checked and now the renewal certificates have completely disappeared from mde...looks like another call...
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11 Dec 20, 08:19 AM |
#102
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Imagineer
Join Date: Aug 06
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Sarah |
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11 Dec 20, 05:13 PM |
#103
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Surfing at Typhoon Lagoon
Join Date: Jul 18
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So after a call confirming we can keep the open tickets they just removed and now say they have sent a refund..absolutely useless company!
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15 Dec 20, 09:10 PM |
#104
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Surfing at Typhoon Lagoon
Join Date: Jul 18
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Just got refunded finally although did want to keep the tickets open ended.
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16 Dec 20, 08:13 AM |
#105
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Imagineer
Join Date: Aug 06
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Sarah |
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21 Dec 20, 10:39 AM |
#106
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Very Serious Dibber
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Just checking in if anyone else received their refund yet. Especially those waiting for cheques like we are. We’ve heard nothing at all and no sign of any cheques in the post. Just wondered how everyone else was getting on?
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Helen |
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21 Dec 20, 12:15 PM |
#107
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slightly serious Dibber
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Still waiting, can't believe we are still in this position after all this time
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21 Dec 20, 02:10 PM |
#108
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Very Serious Dibber
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It’s shocking customer service really. Not what you’d expect from Disney. I have to say I think universal have handled it much better
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Helen |
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21 Dec 20, 02:30 PM |
#109
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Imagineer
Join Date: Aug 06
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Nothing here yet. I chased again this morning to see whats going on but don't really think I'm going to get a response other than "it can take 2 cycles for it to be issued" which is rubbish as its now been 3! Just glad I'm not the only one still waiting on a cheque
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Sarah |
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21 Dec 20, 03:06 PM |
#110
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slightly serious Dibber
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We cancelled both our passes at the same time - they were also bought at the same time on the same credit card. Received a refund for one pass back on our credit card in September but nothing for the 2nd pass. We called last week and Disney have no idea why we've only received 1 refund, they said it's possible the 2nd has been sent as a cheque which *may* have got lost in the post but they couldn't even confirm a cheque had been sent! Apparently someone is going to look into it so I've no idea when or how we'll get the 2nd refund. I can't believe how complicated Disney have made this whole process!
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WDW: 1992, 2012, 2014, 2017, 2019, 2022 DLP: 2017, 2018, 2023 Tokyo Disney Resort: 2019 Disneyland: 2022 (Trip report: LA & Aulani), 2023 DCL: Magic x2, Dream, Wish (booked for 2024!), Fantasy and Wonder (booked for 2025!) |
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