Virgin Atlantic CC issue

[Mr Tom Morrow]

Originally Posted by Donaldfan

I got that email too and am not bothered as I've been using the app for ages. It's a lot more straightforward than the website.

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In what way please apart from using a fingerprint to log in?

Plus why can't anybody have it on their phone and iPad as you can only have one. Why?

[Sew109]

Why on earth are they doing this using a proper keyboard makes it so much easier

[123]

Originally Posted by Sew109

Why on earth are they doing this using a proper keyboard makes it so much easier

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The mobile app was designed to support all the Clydesdale group accounts, (Virgin, Clydesdale and Yorkshire). Whereas they each have their own website builds.

By junking the websites they only have to support one piece of technology, so it makes perfect sense to be doing what they are doing.

Sure they'll lose a few people, but the next time they do a big Virgin Miles sign up bonus they'll either get them back or replace them with others.

They really don't care about loyalty just profits, so it is easy to see why this makes sense to them

[tspill]

Originally Posted by Donaldfan

I got that email too and am not bothered as I've been using the app for ages. It's a lot more straightforward than the website.

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Personally I think the app is poor. The web site is much easier to use.
As far as I can see the app doesnt let you down load statement data - just pdfs. If this is the case it isn't even for for purpose.

[madasahat]

we have a app only bank and credit card its fantastic so easy to use would never go back to the old way

[Donaldfan]

Originally Posted by tspill

Personally I think the app is poor. The web site is much easier to use.
As far as I can see the app doesnt let you down load statement data - just pdfs. If this is the case it isn't even for for purpose.

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What do you mean by download statement data? And does the website let you do that? I keep my receipts, check them against the statement each month and pay the bill off in full.

[Hopefulholiday]

I hadn’t spotted the email so pleased to see this post. I tried to register and have now locked my account

I’m not against using an app, I use one for banking but I like to have the choice.

[THE WIZARD]

Originally Posted by Donaldfan

What do you mean by download statement data? And does the website let you do that? I keep my receipts, check them against the statement each month and pay the bill off in full.

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Yes it does, I download mine to keep on my 'puter' as well as getting a copy through the post - belt and braces me, (comes from being a company secretary) Like you I check my receipts off and all being well payoff in full straight away. I use my phone for calls txts and WhatsApp and thats all I want to use it for. Its called having a Choice.

[tspill]

Originally Posted by Donaldfan

What do you mean by download statement data? And does the website let you do that? I keep my receipts, check them against the statement each month and pay the bill off in full.

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Exactly what I said - down load the raw data in xls or csv format that can be used in a spreadsheet. And yes, you can do this on the web - just like I can for every there card and bank account I have. Makes managing finances easy.
For virgin to remove this is a disgrace as it is one of the most basic capabilities they should offer.

[SnowWhite]

Originally Posted by marlouwrig

I have received an email from Virgin Money stating they are withdrawing the ability to service our cc's on line. It can only be done via an app. Now DH and I may be dinosaurs but all our financials are done on a desktop computer and I have no desire to start using a phone for mine and DH doesn't even own a smartphone! Why on earth would they do this?

We both have Amex cards but as we all know not everywhere takes Amex. Guess we will have to find a new CC provider

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Hubby only just received the email on 6th January!
Apparently additional card holders (of which I am one) cannot access the account
I do all the banking it seems we'll have to find another way to collect airmiles. I use my desktop for everything; I rarely use my phone due to poor eyesight and have to increase text size. Plus typing with arthritic fingers is difficult so this app is a huge NO from us
Under normal, non-covid circumstances we average about 5- 7k miles each month as we use the cards for personal and business purchases.
Looks like we'll have to find another way to earn Virgin Points