Virgin Atlantic ticket refund query

[richys89]

Originally Posted by Lily8

That's great, I'll give this a try! It would be a big relief to get this sorted - glad you're done, hope you're equally successful with your other bookings.
Thanks

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Cheers and best of luck to you!

Now just deliberating whether we want to risk booking for Feb 2021. Need something to fill the void

[Lily8]

Originally Posted by richys89

Cheers and best of luck to you!

Now just deliberating whether we want to risk booking for Feb 2021. Need something to fill the void

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Must say thanks again, WhatsApp message prompted a swift reply - and confirmation that they have issued full refund. Refund may take up to 90 days, but am pleased to have got so far, so thanks again!

The void is real, I feel your pain. We're keen to rebook for next year but will wait and see what the situation is with regard to travel insurance. Our annual cover is up for renewal in July and I worry about booking without adequate cover.

[Sara_toga]

Originally Posted by Lily8

Oh dear. I've put off calling Virgin Atlantic but I can see this is going to be an interesting conversation. Which number have you called/texted? Thanks.

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Originally Posted by richys89

Hi Lily, not to worry. They got back to me and confirmed it was a mistake on their end. All flights now cancelled and full refund has been issued (up to 90 days wait!).

I used WhatsApp to message them, in fairness the response was fairly swift. I was expecting a much longer wait.

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Can I please ask the date of your flights?

Thanks

[Lily8]

Originally Posted by Sara_toga

Can I please ask the date of your flights?

Thanks

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29 March 2020

[richys89]

Originally Posted by Sara_toga

Can I please ask the date of your flights?

Thanks

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We were due to fly out 8th April.