Virgin Holidays offer

[Fleagle]

If they offer a full refund take it. Who knows if they will still be around to honour any holidays.

[kcanderson]

If you re-book for a later date it may affect you insurance coverage for future cancellation

[Twinklestar1]

Originally Posted by vampiress88

Also section 9 on virgins terms and conditions online

9.2. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

I’m going to get a full refund if they can’t fly me in mid May

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Thanks for this - they are offering to modify dates etc but not helpful in terms of refunds 😬

[vampiress88]

Originally Posted by Twinklestar1

Thanks for this - they are offering to modify dates etc but not helpful in terms of refunds 😬

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I have my ammo ready as it looks like I’ll need it with them

[Hughseysar]

Originally Posted by vampiress88

Also section 9 on virgins terms and conditions online

9.2. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

I’m going to get a full refund if they can’t fly me in mid May

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Us too , as we are due to fly May 7th ... will fight for it if we have to ... once we know it’s definitely a no go will be trying every way possible to contact them and get it sorted

[Ricky_Spanish]

We were due to travel to Cyprus with TUI on 29th. They cancelled all Cyprus up to and including the 28th. My wife kept saying she didn't want to go and we should cancel. I pointed out if we cancel we lose the money anyway and assuming we're allowed we don't have to go, we can decide the day before. Eventually TUI updated to cancel us and posted a message about contacting everyone to "offer alternative holidays". I called them and got through fairly quickly, given the circumstance. I was ready for them to try it on but the first thing they offered was a refund. This was on Monday and I'm waiting for it to go through, but at least they didn't play any games like other travel operator appear to be doing.

I can't say I'm impressed with what I'm reading about Virgin. We were in disney when Dorian was due in. I'd booked through Disney and just got on with things as normal and had a an email from Disney saying any issues they would deal with. On the way back I spoke to a few people who booked with Virgin and they had spent days being messed around with alternative flights etc.

[Loulou127]

Originally Posted by RockTheDots

AS the op said, they're only offering people who are due to travel during the FCO travel ban the option of rebooking (and not being covered by your insurance if the new date is impacted by Coronavirus) or they will keep your money so you can rebook at a later date (assuming they don't go out of business).

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No they aren’t, we were outside the travel ban dates, we were able to rebook for September, I have to say they were very accommodating and professional with me when I called x

[RockTheDots]

Originally Posted by Loulou127

No they aren’t, we were outside the travel ban dates, we were able to rebook for September, I have to say they were very accommodating and professional with me when I called x

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Sorry, I didn’t mean they aren’t offering people travelling after the 16th April the same rebooking options, I meant they aren’t offering people who’s holidays are definitely cancelled a refund. My insurance has said I won’t be covered if I rebook the holiday for a later date. Per VHs T&Cs if FCO advise against travel you should be entitled to a refund.

[sbchannel]

My insurance have said that if Virgin offer a different holiday or a voucher they are not responsible for costs as they consider that as a reimbursement. So if Virgin don’t refund, I can’t get my money back from insurance

[Noodle500]

Originally Posted by sbchannel

My insurance have said that if Virgin offer a different holiday or a voucher they are not responsible for costs as they consider that as a reimbursement. So if Virgin don’t refund, I can’t get my money back from insurance

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Who are your insurers?