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Old 18 Apr 20, 07:32 PM  
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#11
PumpkinCupcake
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We were due to fly to California in May with Aer Lingus, and as we've just had the lockdown extended by another 3 weeks we have made the decision to move our holiday to October. We're trying to be positive that it will go ahead, but we'll wait and see. What we have actually done is change our plans to two weeks in California, and one week in Florida (we were never supposed to go to Florida). May have been a stupid idea, but hoping for the best!

We were only able to change our flights, with no change fee but we would be expected to pay the difference had the flight been more. Or alternatively apply for a flight voucher. I have been looking on their twitter and I could see some people had been waiting at least 3 weeks for their voucher to come through, so that put me off as I didn't want to wait. We tried to book our new flights online, but were unable to do a 'stopover' so had to call them up. They weren't very helpful on the phone and after 20 mins of the person not understanding what we were trying to do, she eventually said she couldn't do that. So we've ended up having to book an internal flight ourselves with American Airlines and paying for it. When really our flights cost 1400e originally, and to book dublin to san fransisco, then orlando to dublin now would be just over 1200e, so 200e saving. They said we couldn't have that back, and apparently are unable to book that internal flight for us.

I also tried asking if we could use the 200e difference to add on our extra luggage, or pay for slightly better seats, but they said no, that we were comfortable with the flight we paid so they wouldn't do anything for us. They also said no refund unless the flight is cancelled (which is still 6 weeks away). You can only get a partial refund now, something to do with taxes or something!

All very annoying
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Old 21 Apr 20, 04:11 PM  
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Originally Posted by PixieFairies View Post
Iím a little confused. When did you book & pay deposit? Then when was due date? Your ticket can be used up until October this year?

Do you know if the 100 euro change fee is each way or total for return?

Sorry about the confusion.
I booked flights -deposit only paid in August 19 for my July 20 flights.
The full balance wasn't due until some time later (I think march).

Instead of waiting until March to pay the balance, I went ahead in October 19 and paid the full balance.

The tickets were then issued, meaning I could change flights (subject to a Ä100 each way fee and any difference in fare value) BUT the flights had to take place BEFORE 30/10/20 which is 365 from the date the full balance/e-tickets are paid/issued.

IF I had NOT paid the full balance early, but deposit only, then, in March I would have had to decide whether to cancel and lose my deposit OR take my chances and pay the balance.

As it stands, if I cancel, I will only get taxes back (less admin fee) and thats only about Ä200 in total for 2 return tickets.

So, I'll wait to see what happens in July and am hoping either the FCO say unsafe to fly and I can then get a refund OR can maybe claim on insurance.
From past experience, AL are quite rigid and not as flexible as some airlines!
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Old 21 Apr 20, 05:20 PM  
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I am in the same spot Iam. I booked in Oct and paid remaining balance in Nov. Have done this for years but sure what can you do! No one would have ever envisaged this. I too am just waiting it out. I would gladly take the voucher from AL for 110% if it was offered and use it for next year please God.
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Old 29 May 20, 09:41 PM  
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Originally Posted by Shkyler View Post
We are due to go 11th June, everything paid at this stage!
Still waiting to hear if theyíll extend the changes or the flight will go. The uncertainty is killing me.
6 of us as well Ä1200 is an awful lot of money.
Just wondered if you've heard from AL yet and did they say what your options are?
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Old 29 May 20, 10:47 PM  
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Shkyler
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Opted for a voucher 3 weeks ago Received nothing yet!
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Old 30 May 20, 09:08 AM  
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PixieFairies
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Sure Ireland are not allowed into USA at the moment, however AL still flying there ( as American citizens all ok to fly in )
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Old 30 May 20, 08:34 PM  
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Originally Posted by PixieFairies View Post
Sure Ireland are not allowed into USA at the moment, however AL still flying there ( as American citizens all ok to fly in )
Yes they are but currently only to New York (jfk), Boston and Chicago. No Orlando flights... yet!
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Old 30 May 20, 09:51 PM  
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DebbieJRoss
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Originally Posted by Shkyler View Post
Opted for a voucher 3 weeks ago Received nothing yet!
When did they cancel your flight or is it not cancelled yet?
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Old 30 May 20, 09:53 PM  
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Havenít heard back from them so I donít think itís even cancelled yet
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Old 30 May 20, 10:45 PM  
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#20
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Originally Posted by Shkyler View Post
Havenít heard back from them so I donít think itís even cancelled yet
It's not fair the position they put us in. Let us know if you hear anything. Good luck.
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