Annual Passes Gone Missing in Post

snabzter · 21 Sep 19, 10:43 AM

Hi. Has anyone ever had their DLP annual pass go missing in the post? If so what did you do and was everything sorted out?

We ordered 3 annual passes online and a couple of days ago we received the annual pass letter from DLP but the envelope had been ripped open and the passes were missing. The letter was ripped as well. Royal Mail put it all in plastic envelope with a note saying sorry it was like this.

I phoned DLP to inform them and have the passes cancelled. They said I could pick up new ones at the gate when we arrive in a few weeks. Hopefully we've sorted it now but I am concerned that we might be charged for replacement cards, despite never receiving cards in the first place, or not being able to get them.

Thanks for any help you can give.

LufcDeb · 22 Sep 19, 08:39 AM

They shouldn't charge you. They should be able to see that they were cancelled before being used.

snabzter · 23 Sep 19, 07:23 AM

Originally Posted by LufcDeb

They shouldn't charge you. They should be able to see that they were cancelled before being used.

Thanks a lot. Very useful information.

21 Sep 19, 10:43 AM	#1
	21 Sep 19, 10:43 AM snabzter New Poster (2)
snabzter New Poster (2) Join Date: Sep 19	Annual Passes Gone Missing in Post Hi. Has anyone ever had their DLP annual pass go missing in the post? If so what did you do and was everything sorted out? We ordered 3 annual passes online and a couple of days ago we received the annual pass letter from DLP but the envelope had been ripped open and the passes were missing. The letter was ripped as well. Royal Mail put it all in plastic envelope with a note saying sorry it was like this. I phoned DLP to inform them and have the passes cancelled. They said I could pick up new ones at the gate when we arrive in a few weeks. Hopefully we've sorted it now but I am concerned that we might be charged for replacement cards, despite never receiving cards in the first place, or not being able to get them. Thanks for any help you can give.