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Disney Cruise Line and Other Cruise Planning Cruise Questions and Tips. |
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17 Nov 21, 05:56 PM |
#11
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Thread Starter
Imagineer
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17 Nov 21, 06:25 PM |
#12
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VIP Dibber
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That's a really poor experience, I would be livid.
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17 Nov 21, 07:16 PM |
#13
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Thread Starter
Imagineer
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I was! Been through all the anger about it, now i'm just indifferent. Was just waiting for a magical email or phonecall or something to make me feel better but it never happened.
Permanent little chink in my opinion of DCL, I regret to say. At least I had a wonderful time on board. |
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17 Nov 21, 08:07 PM |
#14
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Imagineer
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It’s definitely worth asking the bank about this. We had a similar issue many years ago when our landlady accidentally took our rent twice, on the same date that most of our bills were due. We couldn’t meet all of our bills and should have had bank charges, but I went into the branch and explained, along with a letter of explanation from the landlady. We got the rent money back and the bank waived their charges for us.
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WDW Nov 1988/DLP Cheyenne Aug 2016/DLPDLHDec 2017/DLP Santa Fe May-Jun 2018/Magic at Sea cruise Jul-Aug 2021/WDW & 2 Wish cruises Aug-Sep 2023/DLP Newport Bay Compass Club Aug 2024/Fantasy’s first ever cruise from the UK Jul-Aug 2025 |
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17 Nov 21, 08:25 PM |
#15
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Imagineer
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How frustrating! It definitely shouldn't have been so difficult to sort out. As you mention bills bouncing and bank charges, I assume you used a debit card for your onboard account? I believe a credit card would have prevented the effect on your bank account and possibly been easier to dispute the extra charges. I certainly won't be leaving a debit card as a deposit on our future cruise.
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Donna |
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18 Nov 21, 12:19 AM |
#16
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Thread Starter
Imagineer
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Yes, it was my debit card linked to my usual bank account, always used it for holidays and never had a problem. I'll be paying on a cash basis (rather than lodging a card) using a credit card next time on DCL - if there is a next time.
What i'm wondering is what happens if they overcharge on a credit card over the agreed card limit. If it's pending would that still incur fees? If not definitely a credit card is less risky. |
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18 Nov 21, 03:09 AM |
#17
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Imagineer
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I believe either your card company would reject any charges over your limit or they might let them go through and then the only fees would be interest after the interest free period had passed. In reality you would have been able to dispute the charges and avoid any fees or interest. With a credit card the merchant has no direct access to your money so can't mess up your bank account. I personally would never travel without a credit card for things like deposits and holds as well as emergencies.
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Donna |
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18 Nov 21, 08:14 AM |
#18
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Imagineer
Join Date: Aug 06
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Unfortunately this was a common issue on the UK Staycations. Mainly it was due to using debit cards and for some reason DCL system took a pending charge before the final charge. It was definitely not the service you expect or should have had! I feel like customer service definitely has got lax due to COVID. I'm still waiting a response on a very simple query (checking if my transfers are correct on my cruise) and have been now for over a month. I feel like their email system is a mess and no one is taking any responsibility for it. This whole issue with the double charging is definitely not isolated but I've never known before either. Hopefully you can get the charges sorted.
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Sarah |
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18 Nov 21, 08:45 AM |
#19
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VIP Dibber
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I believe it is not a problem as the credit card company can see that it is a different kind of charge.
I have read so much about this happening in hotels and restaurants in the US a couple of years ago, particularly with prepaid cards like Fairfx. A credit card is definitely the way to go, even if you then use a different method to actually pay off your balance. So sorry this was such a huge problem for you. I am surprised they dealt with it so badly as they have had many UK customers over the years so it must have come up before now. |
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18 Nov 21, 08:52 AM |
#20
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VIP Dibber
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We also had this issue although we were fortunate in that the amount involved didn’t affect any other bills. We also had it on our 2019 p&o cruise.
I have seen these shadow charges on my credit card before but the CC company seem to deal with them better and the holds don’t seem to affect your overall balance. |
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