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Old 28 Nov 21, 10:18 AM  
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Smilesonfaces
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Anyone have a hive thermostat Öplease help me !

Bought a hive thermostat and hub and it was installed on Friday by the plumber we always use.

I just canít seem to get it to work. I am reasonably tech savvy. The app is installed and the thermostat is on, both show that the heating is off and when I programme the schedule the information is correct on the thermostat. In realty the boiler is on constant and doesnít seem to recognising the schedule or thermostat. I keep trying to reconnect both. We are having to switch the combi boiler off at the wall as the house is getting like a furnace !

Hope I have explained this so you can understand what I mean. Hate these tech things getting the better of me !
If anyone can help that would be great, thanks !
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Old 28 Nov 21, 10:35 AM  
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Bellasmummy
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Weíve got hive, never had that issue but have had to use their customer services for help and they were very good.

I think I contacted them via the app.
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Old 28 Nov 21, 10:47 AM  
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Beth_Disney
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We had Hive installed many years ago now but do remember that the installation was included with the price of the kit and a British Gas engineer fitted it.

We also had some initial problems with connectivity and British Gas customer service was very good. They ended up sending another engineer out and he sorted the problem. The first engineer hadn't finished it off correctly so it was a fitting problem, rather than anything I could have sorted.
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Old 28 Nov 21, 10:56 AM  
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Smilesonfaces
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Originally Posted by Beth_Disney View Post
We had Hive installed many years ago now but do remember that the installation was included with the price of the kit and a British Gas engineer fitted it.

We also had some initial problems with connectivity and British Gas customer service was very good. They ended up sending another engineer out and he sorted the problem. The first engineer hadn't finished it off correctly so it was a fitting problem, rather than anything I could have sorted.
I think itís an installation issue too. Husband will call him tomorrow. The thermostat and the app are showing the same information . I keep trying to pair the devices in the app but it isnít finding anything. I hate these things defeating me but weíll have to get the plumber back round.
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Old 28 Nov 21, 10:59 AM  
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Rac20
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Iíve only once had an issue and rang them and they were very helpful. They talked me through everything. Iíd ring them today and get it sorted. Itís freezing! 🥶🥶
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Old 28 Nov 21, 12:01 PM  
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newstewart
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Iíve had issues previously, contacted them using webchat and problem resolved
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Old 28 Nov 21, 12:06 PM  
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mouskevik
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Have you got a thing on the wall near the boiler with a green light on it? Sorry, rubbish description I know! I think that has a button to press and hold which then resets everything?

I've only just had Hive installed by BG so I'm no expert as yet!
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Old 28 Nov 21, 12:24 PM  
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Smilesonfaces
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Originally Posted by mouskevik View Post
Have you got a thing on the wall near the boiler with a green light on it? Sorry, rubbish description I know! I think that has a button to press and hold which then resets everything?

I've only just had Hive installed by BG so I'm no expert as yet!
Yes. I have gone through the instructions a few times now and keep trying to reset. To me everything seems to be connected on the app and the wall thermostat but the boiler isnít switching on and off. The boiler is on constant and Iím switching it on and off with the isolation switch on the boiler. The house is getting boiling hot !
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Old 28 Nov 21, 12:26 PM  
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Jakey Neverland
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I know this may sound silly but on your app when you go into the heating section. The grey box at the bottom of the page is highlighted white over the schedule part and not Manual.
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Old 28 Nov 21, 12:49 PM  
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Smilesonfaces
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Originally Posted by Jakey Neverland View Post
I know this may sound silly but on your app when you go into the heating section. The grey box at the bottom of the page is highlighted white over the schedule part and not Manual.
Thank you. Yes itís on schedule. Iím sure itís something simple. Iíve had enough for this weekend 😂

Edited at 12:54 PM.
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