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Old 27 Mar 20, 02:31 PM  
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Tinkerbell
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Rights regarding refunds Easyjet

Easyjet cancelled my flights which I knew they would.

The website only offers a change of flight which I do not want. No contact details etc re cancelling

Should I just leave it and chase later as I appreciate they're busy... will that affect my rights

Go direct to credit card company?

It’s for £108. So not a huge amount but will cover any return flights post pandemic
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Old 27 Mar 20, 05:02 PM  
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Lisa_Lollipop
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Following with interest. We also have had flights cancelled and I am not seeing any option for a refund.
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Old 27 Mar 20, 05:13 PM  
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FamilyGWales
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Me too.
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It's an insurance thing ...
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Old 27 Mar 20, 05:16 PM  
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moneysavingexpert/ne...hts/#cancelled

This says you should get a refund. Not quite sure to to achieve that though !
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Old 27 Mar 20, 05:18 PM  
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I saw that Martin Lewis was saying everyone should get a refund, not an e-ticket. But you try telling that to Eurostar, who are completely ignoring every attempt at contacting them at the moment! Maybe there is no-one left in their customer service offices …….

I guess we all have to wait until all this is over.
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Old 27 Mar 20, 05:57 PM  
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Originally Posted by Silvercat View Post
I saw that Martin Lewis was saying everyone should get a refund, not an e-ticket. But you try telling that to Eurostar, who are completely ignoring every attempt at contacting them at the moment! Maybe there is no-one left in their customer service offices …….

I guess we all have to wait until all this is over.
Sounds like my current dealings with Easyjet. I appreciate they are ridiculously busy dealing with this at the moment so just waiting it out and hoping in time it will get sorted (that said, I can't see why they can't just reinstate their online option to request a refund... it would save a lot of angry customers pestering them!)
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Old 27 Mar 20, 06:39 PM  
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I'll also be requesting a refund from them if and when my flights to Amsterdam in May and Fuerteventura in June are cancelled.
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Old 27 Mar 20, 06:55 PM  
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Originally Posted by Lisa_Lollipop View Post
Sounds like my current dealings with Easyjet. I appreciate they are ridiculously busy dealing with this at the moment so just waiting it out and hoping in time it will get sorted (that said, I can't see why they can't just reinstate their online option to request a refund... it would save a lot of angry customers pestering them!)
I suspect they don’t to want to issue refunds.

I fear they’ll go under as will ryan air... I may end up getting a boat back to Spain
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Edited at 08:22 PM.
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Old 27 Mar 20, 07:44 PM  
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FamilyGWales
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This is an interesting article. Primarily about potential virgin atlantic request for bailout, but
Interesting refs about easyJet too.

cityam/virgin-atlanti...t-bailout/amp/

Edited at 07:52 PM.
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Old 27 Mar 20, 07:46 PM  
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Originally Posted by Tinkerbell View Post
I suspect they do to want to issue refunds.

I fear they’ll go under as will ryan air... I may end up getting a boat back to Spain
Exactly this, I am sure they are trying to avoid refunds as much as possible. Whilst I hate to add to the problem it's just impossible to reschedule at the moment with no idea what the future holds...
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