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General DVC Discussion For discussion on how the DVC works and resort information. |
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29 May 20, 08:38 PM |
#61
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Stuck in the Tower of Terror
Join Date: Jan 15
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I chased and just said given our trip is early Aug and we're from the UK and likely unable to travel, would they mind reaching out to the owner or extending the credit note to our booking. I was pleasant and noted I'd been a happy customer of David's up to now. I guess they know UK guests may not be able to travel
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29 May 20, 09:46 PM |
#62
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Imagineer
Join Date: Mar 14
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Did you do this via email? In my initial email a few weeks ago I asked them to reach out to the owner as I was thinking they may be able to help but not sure if I just got a standard response(and they didn’t read it properly when I put Aug). I might chase them again as things probably have settled down. I still can’t get my head around how he is offering these credit notes. How is this financially possible?
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Going back to the happy place |
29 May 20, 09:53 PM |
#63
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Stuck in the Tower of Terror
Join Date: Jan 15
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Yes via email, I just responded to my initial email.
I assume he's asking the owner to cancel then use the points for other bookings in coming weeks and months? Especially if Disney is allowing additional banking (sorry don't know exactly how it works). I don't know to be honest! Edited at 09:54 PM. |
29 May 20, 10:57 PM |
#64
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Imagineer
Join Date: Mar 14
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Thank you so much for this - it gives me hope
If the voucher is for 3 years I know I will use it
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Going back to the happy place |
30 May 20, 11:54 AM |
#65
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Thread Starter
Apprentice Imagineer
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30 May 20, 12:05 PM |
#66
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Imagineer
Join Date: Mar 14
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Let me know if you hear.
I know I could claim on my insurance but I’m relying on either the resort not being open or travel borders not being open. The way things are progressing I think they might be open(I mean it was only a few weeks ago that no one thought a July holiday was possible now Europe is prob going to be open) so anything can happen!
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Going back to the happy place |
31 May 20, 02:14 PM |
#67
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Thread Starter
Apprentice Imagineer
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They have now said they are only working on June at this current time and it wouldn't be until the week that we are meant to be there that they'd look at it! To which I replied well I know others have managed to get in touch with their owners and have amended August dates, some September and that once again I was requesting they contact my owner or ask her to get in contact with me. (I worded it a bit nicer than that but made it clear). They've got one more chance!
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31 May 20, 02:36 PM |
#68
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Imagineer
Join Date: Mar 14
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Oh no really maybe it’s advisor dependant some maybe more helpful! The thing is the owners will miss the opportunity of doing anything if they leave it too long! What is your next move?
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Going back to the happy place |
4 Jun 20, 08:33 AM |
#69
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VIP Dibber
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If it helps anyone, I contacted them 2 days ago as we have a booking for end July, I explained we doubted we would be able to get there being from the UK & the flights situation plus quarantine etc... they replied within an hour & offered me a travel credit 👍
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4 Jun 20, 06:55 PM |
#70
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Stuck in the Tower of Terror
Join Date: Jan 15
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Yes, just to confirm I've accepted the travel credit also. Great service from David's!
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