House phone not working

[Lisbon]

My elderly dads phone and internet for cameras hasn't been working for four days now, he is with talktalk but his whole road is without a service, who would I contact about this
Rob

[hideinpockets]

You’d have to contact Talk Talk. Although it would be BT Openreach managing the line I imagine, your dad’s contract is with Talk Talk and it’s for them to manage the fix.

[vampiress88]

I never understand when I hear this question.

You call who you pay. They are responsible.

As your dad is elderly you could explain that he doesn’t have a mobile (even if he did) this should put a expedite on if he is vunersble.

If it is the whole street I would assume open reach are already working on it cos there will be a lot of different providers notifying them of issues.

[Talland 2016]

I had a similar problem with my Mum's phone- she was BT
I was able to report it online and could inform them that she did not have a mobile and was elderly
BT emailed me to say when they had checked line etc so I could keep her informed
Took a couple of days to get it sorted
Hope normal service is resumed soon

[duchy]

Ask talk talk to raise it as a welfare case if you Dad is reliant on it for a care alarm. Just means he get priority.

[Lisbon]

Originally Posted by vampiress88

I never understand when I hear this question.

You call who you pay. They are responsible.

As your dad is elderly you could explain that he doesn’t have a mobile (even if he did) this should put a expedite on if he is vunersble.

If it is the whole street I would assume open reach are already working on it cos there will be a lot of different providers notifying them of issues.

See more...

If it was just my dad's phone I would think it was talktalk who I have to contact which I have
But as it's the whole street which would involve lots of providers there must be one company dealing with it - who would that be
That was the question

[Mazbar]

It is impossible to get in touch with openreach, you have to go through your provider and they get in touch with openreach the worst company in the U.K.

[disneypars]

Definitely your provider first. If there have been any roadworks etc nearby then the contractor could have severed the wire. Happened here when the council redid the pavement. They resolved the issue.

[DisneyDaffodil]

Took three months for my service to be reconnected once. We live in a remote area and a tree brought the line down. We were with BT, they were useless. Made excuse after excuse. They blamed Openreach, Openreach blamed BT. Both hopeless.

But you do have to get in touch with your own provider, Openreach cannot be contacted directly. I hope your dad gets his service back soon

[Bats]

Originally Posted by Lisbon

If it was just my dad's phone I would think it was talktalk who I have to contact which I have
But as it's the whole street which would involve lots of providers there must be one company dealing with it - who would that be
That was the question

See more...

Each service provider would be dealing with their own contracts, so not just one company I'm afraid.

So the Talk Talk people call them, the Sky people call Sky, the BT people call BT. Those companies then all call Openreach and raise a fault for each of their customers. Openreach have many customers, but their customers are the t'interweb providers, not actually individual home owners for example.

Openreach are also not BT any more (just for whoever lumped them in together earlier) :-)

Fingers crossed your dad gets sorted very soon.
Joa