Big praise for Jet2

[Rachaelwoolly]

We had a cancellation/delay on our Jet2 Bristol-Skaithos flight a couple of weeks ago. Due to fly Sunday but ended up going Monday instead. We only had 3 nights of what should have been a 4 night quickie but Im not holding it against them!

Apparently the previous flight was late returning and the crew were over hours.

From what I can gather we were the first flight this year to be cancelled so it was clearly a learning experience for staff.Communication & management of expectations as well as timely food vouchers would have been welcome.We waited about 8 hours for overnight hotel and when we arrived at said hotel there were no rooms for us Eventually we were accommodated elsewhere but boy were we tired and hungry !

The following morning we were expecting taxis to collect us and return to the airport as advised. Unfortunately there were not enough sent for the 30ish people, I eventually got through on the phone a nice lady arranged more taxis just in time to make our flight

Definitely a lesson in managing adversity for us all

The jet2 staff we encountered were pleasant and helpful particularly on the flights, its just one of those things and I would fly with Jet2 again as out of all carriers they do seem to get positive feedback.