Where’s my atol certificate?

[Kev Harrison]

Just a guess here, but has your email blocked any attachments? It’s attached to the booking confirmation

[jclutton]

Booked online through thomascook.co.uk. No attachments blocked. I too have a part where it says ATOL payment taken for the 4 of us. Had 4 separate emails with 4 separate booking corfirmation pdf attached when I changed different parts of the holiday and non of them have an ATOL certificate. Paid by direct debit except £250 which I paid by debit card.

[jclutton]

Originally Posted by Scotsmomma

I booked through the website too,my Atol certificate was shown as an attachment to download on my confirmation e mail.

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Theres no attachment to download other than the corfirmation pdf unfortunately.

[jclutton]

Originally Posted by itsmeGAV

It should be on the very last page of the attachment on your booking confirmation email.

As I booked our package via their website, my email with the ATOL certificate is on an email called 'Your Booking Document'.

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Not got "Your booking document" attachment, received an email "Your holiday Confirmation" with a "confirmation" pdf attached.

[jclutton]

Originally Posted by archibald

Just checking that you booked either accomodation or car hire within 24 hours of booking your flights? If it's just flights & park tickets booked, I don't believe that you get atol protection.

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Booked flights and villa then added tickets at a later date.

[archibald]

Possibly silly suggestions - but can you ask someone else to double check? Or type 'certificate' into your email search bar. I always try the simple stuff first.