Florida Tix - Not happy

[Ashleylvsgoofy]

So we put a deposit down on 2 park Universal tickets last year through Florida Tix.

Paid the balance and received the hard tickets in the post on Friday.

When we looked at the hard tickets we have received a 3 park pass - now this would normally not be a problem however we were wanting to upgrade our 2 park tickets to a 2 park Annual passes, which we cant do if we have the 3 park passes.

I contacted Florida Tix and they have told us the only way to sort this is for us to change to 2 park e-tickets and pay the difference in price from when we booked to now - a difference of £60

To say I am annoyed is an understatement - I cant understand why they just can not issue 2 park tickets like we paid for!

[catherinesian]

If you've paid for 2 park tickets and have evidence of that, then that is what they have to give you. Don't be fobbed off over this - if they cannot do that then they will have to cover the £60 to change them.

[Ashleylvsgoofy]

They are saying we should be pleased as we got Volcano Bay for free!

The customer service is shocking and we keep getting fobbed off - the letter that came with the tickets says 2 park - the hard tickets say 3 park

[ClaireNJ]

I’m sorry if you paid for a 2 park ticket then that’s what you should get, I’m sure you’ve got the proof as in email etc, stand your ground they are totally in the wrong

[Ashleylvsgoofy]

They are saying as they don't stock the 2 park pass anymore they cant change the tickets

They have now offered a full refund which I think we will be taking them up on as I cant deal with such bad customer service.

Just a word of warning for anyone else who might be thinking of using them - I would not recommend them at all

[lyn1]

Originally Posted by Ashleylvsgoofy

They are saying as they don't stock the 2 park pass anymore they cant change the tickets

They have now offered a full refund which I think we will be taking them up on as I cant deal with such bad customer service.

Just a word of warning for anyone else who might be thinking of using them - I would not recommend them at all

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I just did a dummy booking for the 2 Park Pass and it came up in the basket as a 3 Park Pass, so it's possible that what they are saying is true. Having said that I don't see why they're still showing it on their site if they no longer stock it.

[welshmum]

I'm pretty sure that as long as you dont use Volcano Bay as part of the 3 park ticket, you can just upgrade the tickets to 2 park annual passes...or this used to be the case?

Hope someone can come along and correct me if I am wrong.

[Ashleylvsgoofy]

Originally Posted by welshmum

I'm pretty sure that as long as you dont use Volcano Bay as part of the 3 park ticket, you can just upgrade the tickets to 2 park annual passes...or this used to be the case?

Hope someone can come along and correct me if I am wrong.

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Unfortunately we contacted Universal directly and they confirmed that if you want to upgrade to a 2 park annual pass it can only be done with a 2 park ticket.

We have decided to take the full refund and will book our annual passes directly with Universal, which is what I wish I had done in the first place!

[Mum-marshmallow]

That is absolutely shocking!

[slave1]

Not good, internet companies live on their reputation for customer service and they failed.
I'm sure there are 2 park tickets out there within their reach if they truly wanted to look after their customer