refund tracking

[Guest]

Originally Posted by xuntitledx

Tesco have sent another email to their customers saying on further guidance, they will be refunding as received.

Hopefully I’ll get mine back soon!

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This advice has changed again and Tesco have refused my claim stating I have to claim through ATOL, which I have now done.

I understand this is a huge operation but I am down a lot of money and I’m getting very frustrated by the constant moving is the goal posts and no clarity as to A) who is going to refund me and B) when this is going to happen.

It seems completely pot luck.

[anneeb]

Received my refund from Barclaycard, just appeared on my statement during the day.

[jorm35]

I’ve submitted a claim on the CAA website and got a claim number but haven’t had a confirmation email. Has anyone else had one or had their refund yet?

[Mango76]

Had my refund 3 days ago - flight only booked with Tesco Credit card.

[SlinkyDog73]

Originally Posted by jenzo

Look at your internet banking if you have it. The inbox has a section where you can see active disputes. Mine says expected resolution by yesterday but not heard anything yet

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Thanks for this, mine says complete by 01/10/2019 ( estimate )
and status still pending.

[SlinkyDog73]

Originally Posted by jenzo

Heard nothing from Lloyd's. Rang a couple of times. Keep saying up to 45 days. Disgraceful.

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Same, I messaged and was told within 45 days. That was not for payment , that was for them to next update me.

[Triciamcl]

It’s now 60 days !

[Kipper]

Sainsburys Credit Card sent me a dispute form today, 19 days after first call. Very brief form but detailed I should have called insurance company first, twice in the form.

Wrote back using section 75 letter from MSE website added booking form and credit card statement.

We'll see how it goes.

[Wolf1984]

Same message from Lloyds here too. 30 to 40 days.

[simdon]

Originally Posted by simdon

Put a charge back claim in for flight only booking with Natwest visa Debit card on Mon 23 sept
Was told they would be in touch 7 -10 days from application received a text Mon 30 sept saying they will be in touch with an update by 14/10/2019😦

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So as promised they gave me an update today saying that they are dealing with my claim and will update me by the 31/10/19