Help with BA complaint

[wdw1991]

Originally Posted by marypoppins38

Ring them and explain your issue and ask if they will extend them. I bet they will as it means they will be getting a booking out of it at some point.

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Good idea, I will email and ask! Thank you!

[sully301]

Originally Posted by wdw1991

No we had another passenger on the aisle next to us also but there just wasn’t any room those things are so big. The point is we shouldn’t really have to get up, what’s the point of a call button? Sorry I knew I shouldn’t have bothered asking on here.

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I think you've been offered generous compensation. What did you want them to provide? I have to say i fly at least once a year and i've never used the call bell. If i was that bothered i would have asked the passenger to move for me.

[Woohoobb]

Hi OP. We had a horrendous experience when our toddler was 6 months with BA. They deleted her off the booking, made me pay for her seat again after they claimed I never paid, split us up from our other travelling member as they were ‘full’ and only found us 2 seats together when I told them I was breastfeeding 🙄
It was a joke from start to finish! When we got to the USA I started the standard complaint letter, they finally called me a month later and did nothing! You did amazing to get the Points/money. I told them I would never fly BA again and this far never have and still don’t intend to! Their customer service is a joke and they don’t give a hoot about infants at all. I’m still livid about it now and we are 3 years down the line 😂

[Guest]

I also think it is more than reasonable compensation. You got from a to b so I don’t see why they should partially refund your flight costs. You have also brought the issues as you see them to their attention.

Other than the dirty infant seat I am not really seeing any other issues. I don’t think order of boarding is really a cause of complaint and I cannot see any scenario in which one of two adults wouldn’t be able to pick up a cot / seat and carry it to the galley if wanting rid.

Let it go, this is not worth wasting mental energy on.

[hornetgirl]

The priority boarding part sounds a bit of a non issue. The plane was never going to leave without you. Your fellow passengers are as much to blame as the ground staff. Why is everyone always in such a desperate rush to get on the plane 🤷
The dirty baby seat I agree isn't good but a £200 voucher plus some avios seems a more than adequate goodwill gesture for something you hadn't paid any extra for.
Totally bewildered by your expectation for someone to come and remove the seat. I refuse to believe that a member of cabin crew didn't pass your seat it that time. You could have asked them. It also seems very unlikely that neither of you could get out of your seat. Surely the other person would have stood up if you'd asked them. What would you have done if the baby needed changing? You'd have to get out of your seat then.

[daytonababe]

Originally Posted by wdw1991

No we had another passenger on the aisle next to us also but there just wasn’t any room those things are so big. The point is we shouldn’t really have to get up, what’s the point of a call button? Sorry I knew I shouldn’t have bothered asking on here.

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So you ask the person politely to move ..

What would you have done if you needed the toilet or the baby needed changing ?

I don’t understand how you couldn’t get out , the seat fits on the flip down table thing on the bulk head same as the travel cots . We’ve had the costs numerous times over the last 14 months and always been able to get out the seats .


But clearly the point is you expected not to have to get up ...