167 minute wait time!

[traceyt]

Nope not an option at the moment.

[Ritz]

I requested a call back at 9.30 this morning and just called back now.

[Firekat]

Originally Posted by soarin5505

I'm seeing on FB groups that you can't book DDP over the phone. Has anyone managed to pay for it next year?

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That was my experience I think they've been told they can't add it at the moment. I would hope DDP would be back next year, but I suppose they aren't chancing it. They told me if DDP is available again next year I will be able to add it on up to 7 days before we go.

[DisneyDose]

Am I the only one who is angered by this whole debacle?

This ultimatum by Disney UK to effectively get us sign a disclaimer or lose our holiday is outrageous. Instead of looking after their guests, by offering other perks to compensate for the loss of attractions/events, they decide to bulldoze people into this.

Like many others, we have a 2 week resort/ticket package and as we all know, the tickets alone cost over £400 each per adult. Now we learn that our tickets will only entitle us to apply for park entry in a new reservation system, and even then we're not guaranteed to get into the parks.

In addition, Park Hopping is no longer allowed and the water parks are closed indefinitely. Tell me, what exactly are we paying for then, when most of the value is stripped away like this?

Sure you can rebook for next year, but prices for the same resort/same room are £400 more expensive because... reasons! Boy has Bob Chapek stooped to a new low on this one. We're expected to still pay full price for a whole lot less and just suck it up by 'disclaiming' Disney's responsibilities to us.

This is not the way to treat loyal Disney fans. They should be working with us, not backing us up into a corner by saying "sign it, or else"

[WeHeartOrlando]

Through and on with them now, update to follow

[Duwsh]

Originally Posted by DisneyDose

Am I the only one who is angered by this whole debacle?

This ultimatum by Disney UK to effectively get us sign a disclaimer or lose our holiday is outrageous. Instead of looking after their guests, by offering other perks to compensate for the loss of attractions/events, they decide to bulldoze people into this.

Like many others, we have a 2 week resort/ticket package and as we all know, the tickets alone cost over £400 each per adult. Now we learn that our tickets will only entitle us to apply for park entry in a new reservation system, and even then we're not guaranteed to get into the parks.

In addition, Park Hopping is no longer allowed and the water parks are closed indefinitely. Tell me, what exactly are we paying for then, when most of the value is stripped away like this?

Sure you can rebook for next year, but prices for the same resort/same room are £400 more expensive because... reasons! Boy has Bob Chapek stooped to a new low on this one. We're expected to still pay full price for a whole lot less and just suck it up by 'disclaiming' Disney's responsibilities to us.

This is not the way to treat loyal Disney fans. They should be working with us, not backing us up into a corner by saying "sign it, or else"

See more...

In a way I’m not happy with this situation but then again it’s not Disney’s fault corona happened. I think the point is they want to make people cancel or move, and if everyone moved to next year there would be too many people in the parks, so they have to make people cancel and consider 2022 instead. The 2021 prices are ridiculous but this was decided well before corona happened so it’s not like they are capitalising on it.

Let’s face it they’ve lost millions and can’t just give away holidays to people, the 35% off isn’t terrible and yeah the park tickets become overpriced when you consider all of that but if you’re going for over 7 days you’re getting days for “free” anyway.

It’s a sticky situation and considering how many people flock to Disney each year I don’t envy anyone in a position who decided on these things.

[traceyt]

Plus you have the option to cancel with a full refund, not much more they can do to be fair.

[WeHeartOrlando]

4 hours and 7 minutes later haha!

So basically modifications of resort or duration aren't possible at the moment but will be opened up again once this initial cancellation of dining plans issue is dealt with. She said "it will definitely be possible to amend" before my dates in September.

If I modify (keep 2020 booking but amend) I can keep the 35% discount and gift card.

T&Cs will revert back to the usual cancellation prior to 8 days equals loss of deposit only.

I also changed my youngest's ticket to an adult one for access to bigger meals on QSDP a while back. I asked about amending that back to child's ticket. Again can't be done right now but will be possible later on.

If we moved to next year we could keep $300 gift card but wouldn't get discount.
Also as I've paid over and above the basic deposit amount I could carry over basic deposit and get additional payments refunded.

I think we're going to accept the changes and wait and see if the amendment is possible later on to reduce from 10 nights to 5. If not then we'll either cancel or move the booking to next year depending on what Disney are saying re keeping gift cards etc at that point.

[Perthite]

The Disney package I booked for this year (AKL with DDP and tickets) is £6,084. Same thing for same dates next year is currently £11,326. That’s an increase of 86%.

[tinkelsa82]

Originally Posted by traceyt

4hrs 10 mins later changed to next year and kept $300 gift card 😁

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Are you staying in the same resort you were already booked in? We want to move ours but want to move resorts but wondering/hoping we can keep the gift card.