Claiming a flight only refund on credit card

[anneeb]

Originally Posted by collybird

Let's just hope our credit card providers come through for us and we don't have to worry about raising anything

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They're raising my blood pressure

[Pumba75]

Originally Posted by dx4100

Wasn't just Martin Lewis though - those two links as well...

I take it all on board but I think as a group we should still try and apply as much pressure as possible. Thanks for your help.

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Absolutely agree that you should try and keep as much pressure on as possible - there’s no way the card providers should be trying to wriggle out of their responsibilities. I can’t actually see where Martin Lewis mentions the 30 days, but the FT article you have linked to has either taken the information from the other website you linked to or vice versa, as they are word for word the same - this contradicts FOS’s own website and their standard approach to dealing with complaints. In over 20 years in the industry, I have never known a 30 day process to apply for FOS.

As I say, keeping pressure on is great, and you are free to pursue in whichever way you like, but I think there needs to be caution in telling people they have 30 days where there is no verifiable source for this, and will, therefore, almost certainly be a waste of time. The complaint needs to be raised with the provider first and they then have to be given 8 weeks to respond. At that point you then have recourse to refer to FOS.

Anyway, I wish you the best of luck and hope you ultimately get the resolution you are entitled to.

[Birtie]

Originally Posted by Cinderellas

I’ve just rang Virgin Atlantic credit card again to have a bit of a moan as to why everything needs to be posted and that people are getting refunds a lot quicker.
I rang Monday and still haven’t received anything to complete and nothing through post today! It’s made me think we won’t renew the card. £160 a year is probably not worth it anymore 😳

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Have you received your form in the post yet? A week on and I'm still waiting for mine to arrive from VA credit card.

[Cinderellas]

Originally Posted by Birtie

Have you received your form in the post yet? A week on and I'm still waiting for mine to arrive from VA credit card.

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Yes I received it Friday and sent recorded yesterday with copy of invoices. Haven’t a clue how long it will be from here on! 😳

[Nimbus]

Originally Posted by Pumba75

Absolutely agree that you should try and keep as much pressure on as possible - there’s no way the card providers should be trying to wriggle out of their responsibilities. I can’t actually see where Martin Lewis mentions the 30 days, but the FT article you have linked to has either taken the information from the other website you linked to or vice versa, as they are word for word the same - this contradicts FOS’s own website and their standard approach to dealing with complaints. In over 20 years in the industry, I have never known a 30 day process to apply for FOS.

As I say, keeping pressure on is great, and you are free to pursue in whichever way you like, but I think there needs to be caution in telling people they have 30 days where there is no verifiable source for this, and will, therefore, almost certainly be a waste of time. The complaint needs to be raised with the provider first and they then have to be given 8 weeks to respond. At that point you then have recourse to refer to FOS.

Anyway, I wish you the best of luck and hope you ultimately get the resolution you are entitled to.

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Just to echo what Pumba75 said, the process would be as follows:

Raise a Section 75 claim,
Wait for the time period specified by your bank for a response to the claim,
Raise a complaint if you don't agree with the response or don't receive a response after the time specified,
Wait for a response to the complaint,
Contact the FOS if you don't receive a response to the complaint or don't like the response to your complaint.

In addition, it's not a bad idea to contact your bank and ask why it is going to take up to 45 days for a Section 75 claim and why they need to wait for advice from the CAA for a Section 75 claim.

[SlinkyDog73]

Originally Posted by Nimbus

Just to echo what Pumba75 said, the process would be as follows:

Raise a Section 75 claim,
Wait for the time period specified by your bank for a response to the claim,
Raise a complaint if you don't agree with the response or don't receive a response after the time specified,
Wait for a response to the complaint,
Contact the FOS if you don't receive a response to the complaint or don't like the response to your complaint.

In addition, it's not a bad idea to contact your bank and ask why it is going to take up to 45 days for a Section 75 claim and why they need to wait for advice from the CAA for a Section 75 claim.

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I asked LLoyds and they said, 45 days due to volume of caims and neither the CAA or Lloyds could tell me what advice..or they did not want to..

They have been as much help as a chocolate teapot, I told the CAA it was a cc flight only and they told me to look back at the website in a week.. err not ATOL ... so they replied and said get intouch with my bank..

[dx4100]

If its credit card flight only then its the bank... CAA / ABTA / ATOL got nothing to do with it

[SlinkyDog73]

Originally Posted by dx4100

If its credit card flight only then its the bank... CAA / ABTA / ATOL got nothing to do with it

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I know .. i filed my claim last week.. the point is the CAA just did not listen or answer my questions re: guidance to banks...

[dx4100]

Originally Posted by SlinkyDog73

I know .. i filed my claim last week.. the point is the CAA just did not listen or answer my questions re: guidance to banks...

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The banks are clearly just delaying - I am getting more annoyed by the day

[animal 1970]

no form here yet I put my claim in on Monday morning so 8 days now ill give it till Friday then ill call them up again