Animal kingdom lodge pool refurb

karlos3 · 8 May 18, 04:44 PM

Hi all ,just had e mail from Disney regarding our upcoming stay at the Animal Kingdom Lodge informing us that the main pool will be having maintenance work and we will be able to use the pool at Kidani village instead whilst main pool closed.
Just wondering what my options are as my kids love the big pool .Dont fancy wasting time having to go to Kidanis small pool .
Time to ring Disney I think

fleur_charms · 8 May 18, 04:47 PM

Originally Posted by karlos3

Hi all ,just had e mail from Disney regarding our upcoming stay at the Animal Kingdom Lodge informing us that the main pool will be having maintenance work and we will be able to use the pool at Kidani village instead whilst main pool closed.
Just wondering what my options are as my kids love the big pool .Dont fancy wasting time having to go to Kidanis small pool .
Time to ring Disney I think

I've had the same! I don't know what to do, we never would have booked AKL if we knew building work was taking place - it's our wedding trip and originally we were going to book Caribbean Beach to save some cash but when we saw the extent of the work being carried out there we splurged for AKL so I'm not too happy!

I came straight here to see if anyone had any advice?!

Carys- · 8 May 18, 07:56 PM

I'm thinking about cancelling my whole holiday :-( I don't mind about the pool being closed, but refurbishment work could be quite loud - the fitness center, restaurants, one of the savannahs etc. are all near the pool. And there aren't really any good alternative resorts to move to as most are sold out! Maybe I'm wrong about how disruptive it will be?

Guest · 9 May 18, 06:27 PM

Had the same email. Really not happy as Disney were very unhelpul. We are paying additional for pool view. They did not see why I was unhappy- asked if they would upgrade to Savannah or club level they said no.

I have ended up switching to Beach Club and paid the additional (again disney would not offer any discount)

Very poor handling of the situation

Gezzs · 9 May 18, 06:30 PM

Quite a big thread already on this topic: https://www.thedibb.co.uk/forums/sho... php?t=1079347

DisneyPCLI · 9 May 18, 07:49 PM

Originally Posted by Thatbeardguy

Had the same email. Really not happy as Disney were very unhelpul. We are paying additional for pool view. They did not see why I was unhappy- asked if they would upgrade to Savannah or club level they said no.

I have ended up switching to Beach Club and paid the additional (again disney would not offer any discount)

Very poor handling of the situation

Can I ask how much you paid and for how many nights?

Guest · 13 May 18, 07:17 PM

Originally Posted by DisneyPCLI

Can I ask how much you paid and for how many nights?

An additional �250 for 14 nights. I know it's not a lot but the fact I have to pay more for something out of my control is frustrating

MrsMoney · 13 May 18, 07:55 PM

Originally Posted by Thatbeardguy

An additional �250 for 14 nights. I know it's not a lot but the fact I have to pay more for something out of my control is frustrating

You can obtain a refund on what you have paid to move to BC now and switch to either BWI, SSR, OKW or Kidani depending on what is available for your dates free of charge if you would prefer. Disney have changed their stance.

8 May 18, 07:56 PM	#3
	8 May 18, 07:56 PM Carys- Earning More Ears
Carys- Earning More Ears Join Date: Jul 16	I'm thinking about cancelling my whole holiday :-( I don't mind about the pool being closed, but refurbishment work could be quite loud - the fitness center, restaurants, one of the savannahs etc. are all near the pool. And there aren't really any good alternative resorts to move to as most are sold out! Maybe I'm wrong about how disruptive it will be?

9 May 18, 06:27 PM	#4
	9 May 18, 06:27 PM Guest Guest
Guest Guest	Had the same email. Really not happy as Disney were very unhelpul. We are paying additional for pool view. They did not see why I was unhappy- asked if they would upgrade to Savannah or club level they said no. I have ended up switching to Beach Club and paid the additional (again disney would not offer any discount) Very poor handling of the situation

9 May 18, 06:30 PM	#5
	9 May 18, 06:30 PM Gezzs Imagineer
Gezzs Imagineer Join Date: May 13 Location: 4200 miles from WDW	Quite a big thread already on this topic: https://www.thedibb.co.uk/forums/sho... php?t=1079347 __________________ Gez Florida: July 2009, Aug 2011, Sept 2014, Sept 2018, Sept 2024 Disneyland Paris: Dec 2023