Animal Kingdom lodge warning re cleanliness

[James_and_Shona]

We stayed at POR last July and DD accidentally spilt a big drink all over our bed. We called reception and our bed was changed within an hour. Excellent service :-)

[chmurf]

Originally Posted by CLB_14

When we complained to mousekeeping direct they never bothered to call us back on the in room phone

When we then went to reception they never showed when promised!

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that was our experience too at CSR 3 years ago

but it's quite important to go and complain at front desk, because then, they must make a note in your file.
And having those notes recorded in your file will be the kind of things disney will investigate when you seek resolution back in the UK

when you're back, they won't only take your word for it, they'll look into it.
If you did mention while at the hotel, and there is a record of it, then you have a case, even (and especially) if nothing was done when you're there.

if there is no record of your issues ... you might get FP+ for next visit ... if you're lucky

the key here is to have your issues recorded when you're there, so you have a case when you're back

[beanbunny]

Could anyone tell me what to expect on a daily basis from mousekeeping? How often should they change sheets etc? How much do you tip daily?

[Guest]

I think all the resorts are hit and miss no matter which category they are.
We had to complain at POR last year too .
Saying that though , it doesn’t put me off a whole hotel I would just be double checking if I visited again

[Guest]

If things go wrong, make sure you let Disney (or wherever you're staying) know.

My great aunt has had a hairdressing salon since before I was born. She has a sign saying

"If you liked our service, please tell others. If not, please tell us".

I noticed that sign as a child, but never really truly understood the meaning of it until I started renting out villas 8 years ago. We have a 100% record of excellent reviews, you will not find a less than 5* review anywhere. It doesn't mean everything always goes 100% according to plan, but where it hasn't we've taken action quickly, and we've been fortunate that guests have applied the above rule.

Whether you're staying at Disney, or anywhere else, hopefully all will go right, however, if something is wrong, say immediately, hopefully Disney, or whoever it is will fix it asap.

Then hopefully more of the experiences we read about will be positive ones.

[duchy]

When I worked in travel I never understood customers who would come back complaining bitterly that something fairly minor (in the sense it wouldn't take much to fix) had spoiled their holiday yet they had done nothing to bring it to the attention of the holiday company or hotel whilst there. I see the same thing on the Dibb and I really don't get it.
It's the same with other things too ... so often at work I'll get someone call to say their broadband is running slowly and it turns out it has been like that for months and they've never picked up the phone , five or ten minutes later I've fixed it .

[Guest]

Originally Posted by duchy

When I worked in travel I never understood customers who would come back complaining bitterly that something fairly minor (in the sense it wouldn't take much to fix) had spoiled their holiday yet they had done nothing to bring it to the attention of the holiday company or hotel whilst there. I see the same thing on the Dibb and I really don't get it.
It's the same with other things too ... so often at work I'll get someone call to say their broadband is running slowly and it turns out it has been like that for months and they've never picked up the phone , five or ten minutes later I've fixed it .

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You’ve forgotten one fairly obvious thing .. some people just like a good moan !😆
If something is not right we also try and get it sorted ASAP , unless it’s health issues and then I’ll ignore them until i have no choice but to see the gp 🙄

[PoohBears#1fan]

Never had an issue at AKL, Kidani or Jambo, I think the OP just got unlucky.

[Guest]

I did say we reported issues as we went along. You don't expect to save for three years and experience rudeness, dirty rooms and all round disorganised front of house staff. We had a great time everywhere else so it isn't a moan .

[Guest]

Originally Posted by mrbman

I did say we reported issues as we went along. You don't expect to save for three years and experience rudeness, dirty rooms and all round disorganised front of house staff. We had a great time everywhere else so it isn't a moan .

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I didn’t mean you btw op, I meant in general you get people who like a good rant .