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Old 1 Nov 20, 12:53 PM  
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julie b
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Villa booking

I wanted to say a massive thank you to julieb01 dunessunshinevilla/
Who has let me change my villa booking I think 3 times now..lol...

She has dealt with my requests (due to current Covid) with ease...I would highly recommend looking at her villa as customer service is exceptional...

I think good service deserves recognition..again thank you Julie..
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Old 2 Nov 20, 09:43 PM  
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FamilyGWales
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Originally Posted by julie b View Post
I wanted to say a massive thank you to julieb01 dunessunshinevilla/
Who has let me change my villa booking I think 3 times now..lol...

She has dealt with my requests (due to current Covid) with ease...I would highly recommend looking at her villa as customer service is exceptional...

I think good service deserves recognition..again thank you Julie..
Always good to hear positive reviews.
Glad you were able to sort it.

I hope you are able to get there soon !

👏👏 Julie
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Old 2 Nov 20, 09:57 PM  
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WIGGYSMUM
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Great to see a positive post , we too have had a great experience with our Dibb Villa owner , Steve, Windwood Bay Disney Villa . He also helped us move our dates due to the pandemic.
Hereís hoping we all get to use our new dates !
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Old 3 Nov 20, 12:33 PM  
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till
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It's so good to hear great reviews about villa owners, we have also had a great experience with penny owens5558, she has been so patient changing our dates due to covid,

Edited at 12:34 PM.
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Old 3 Nov 20, 12:57 PM  
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munmun
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Great post, looks like a lovely villa, well done julieb01
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Old 9 Nov 20, 04:11 PM  
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neil1489
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Any of these villa owners offer refunds as an alternative ? Now that would be good service rather than move or lose everything, currently reading a number of articles about UK law and "frustrated contracts" which appears to suggest that if a contract is frustrated due to no fault of either party then it becomes null and void and the customer should be refunded in full

gov.uk/government/public...on-and-refunds

gov.uk/cma-cases/cancell...-accommodation

theguardian/money/20...ds-coronavirus
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Old 9 Nov 20, 04:28 PM  
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munmun
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Originally Posted by neil1489 View Post
Any of these villa owners offer refunds as an alternative ? Now that would be good service rather than move or lose everything, currently reading a number of articles about UK law and "frustrated contracts" which appears to suggest that if a contract is frustrated due to no fault of either party then it becomes null and void and the customer should be refunded in full

gov.uk/government/public...on-and-refunds

gov.uk/cma-cases/cancell...-accommodation

theguardian/money/20...ds-coronavirus
Is this only if your contract is with so done from the UK? How are you getting on with your attempt at a refund.
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Old 9 Nov 20, 08:12 PM  
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neil1489
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Originally Posted by munmun View Post
Is this only if your contract is with so done from the UK? How are you getting on with your attempt at a refund.
Yes as far as I am aware this is only relevant to UK law but apparently US law has similar provisions (Article 2 of the Uniform Commercial Code), and currently just reading up on it before actually speaking to the villa owner should my booking next year (March so its looking likely) be impossible due to travel restrictions.
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Old 10 Nov 20, 05:35 PM  
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julie b
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Originally Posted by neil1489 View Post
Yes as far as I am aware this is only relevant to UK law but apparently US law has similar provisions (Article 2 of the Uniform Commercial Code), and currently just reading up on it before actually speaking to the villa owner should my booking next year (March so its looking likely) be impossible due to travel restrictions.
Hi I have read the article on the gov website...
My booking is with a uk villa owner..she has let me move my booking twice...Neither of us have asked for or been offered a refund...

I think itís a grey area... not sure to be honest how I feel...donít get me wrong if I was offered the refund I would have taken it as both my parents are 77 and now villa booking moved from sept this year to March next year and now may 2022...which seems to my parents too far away...
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Old 29 Nov 20, 11:04 PM  
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terriandaaron
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Iíd have loved a new date but not offered or a refund ... trying on insurance but not holding out much hope as already had one turned down same insurance company
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