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Unread 24 Dec 19, 08:23 AM  
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#9
Chilli-pepper
slightly serious Dibber
 
Join Date: Aug 14
I would second contacting Apple direct, Apple store was useless when my husband went in about his watch, they just shrugged saying 'you need a new watch mate'. Their goal is to sell products really, not get them repaired.

My husband had an issue with an Apple watch, it was just over the guarantee and the back suddenly popped off and would not 'click' back on - contacted Apple who sent a box and return pouch for him to send it back so they could look at it, they agreed that the battery had expanded preventing the back from fitting back on (and apparently this is an issue with Apple watches) so they sent him an new one by return post.
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Unread 24 Dec 19, 09:48 AM  
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#10
Leggibone
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Join Date: Oct 13
Mobile

If you bought it from John Lewis or some of the other major retailers, they chuck a 2-3 year warranty in these days.
I do agree that a grands worth of laptop should last - and most macs do seem to by what Ive read.
Definitely kick up more of a fuss. This can happen to anything but 500 to replace the whole logic board is bananas! It may be the geniuses are qualified to do let them I thought through if they can diagnose a component (say the cpu or memory) to be wrong and they just replace the whole board!
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