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14 Jan 21, 10:46 AM |
#1
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Imagineer
Join Date: May 10
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BA answering call in 3 mins
I phoned BA this morning about a flight issue at 09.25, not usually a great time to call. A lovely lady answered in 3 mins and confidently handled the issue.
I wanted to cancel an Avios booking made at midnight last night, decided not what we wanted and wanted to cancel within 24 hours to avoid any fee. Sorted and money back in 7-10 days, avios already back 5 mins later. Well done BA, I expected to listen to the music for half an hour. Either things are looking good for them or bad, not sure |
14 Jan 21, 11:11 AM |
#2
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Imagineer
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Really ?
Damned if they do , damned if they don’t LOL Mind you about ten last night I took a call , asked if I could help and got “well you could answer the phone for a start” (with everyone at home currently we are flat out and I’d started on calls 11 hours earlier , back to back all day) breathtakingly rude ! The call did improve and he even sympathised at one point about how busy we were but sometimes it pays to think before speaking as most people are working under pressure and those sort of thoughtless comments really don’t help . Most people are too professional to allow service standards to drop but some will. So it makes sense not to do it Edited at 11:17 AM. |
14 Jan 21, 11:14 AM |
#3
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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I called BA and answer was immediate.
Amazing customer service rep as well, who did all sorts of jiggery pokery to apply my flight evoucher to a package. BA have my business for good now until someone else steps up. I also love their system and ability to put together good packages, plus you only pay a deposit which reduces risk massively.
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14 Jan 21, 11:21 AM |
#4
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Imagineer
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14 Jan 21, 11:25 AM |
#5
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Thread Starter
Imagineer
Join Date: May 10
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Sorry, not sure what this means, I wasnt rude or unpleasant. I new I was phoning at a normally busy time and I certainly would not have been rude to the employee who answered.
I simply posted this because there is so much about not getting through to people easily or difficult conversations that I feel is good to post both sides. BA have been great for me all along and this was excellent service. |
14 Jan 21, 11:34 AM |
#6
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Imagineer
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14 Jan 21, 12:09 PM |
#7
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Thread Starter
Imagineer
Join Date: May 10
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Ah sorry, I will explain my thinking, did they answer quickly because they have no business left are are heading down the pan?
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14 Jan 21, 12:15 PM |
#8
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Imagineer
Join Date: Nov 14
Location: West Midlands
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I phoned at just gone 9am yesterday morning and thought I was in for a long wait but was answered immediately. Cancelled 2 holidays (Feb and May) and used the vouchers as the deposit for a trip to Orlando over New Year. All sorted over the phone by a very friendly agent.
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14 Jan 21, 12:18 PM |
#9
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Imagineer
Join Date: Oct 09
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Your original post was accurate and factual.
No more no less. Take care and stay safe. Disney332
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14 Jan 21, 12:18 PM |
#10
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VIP Dibber
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Just check they have actually done what they have said. I thought I had a good conversation on Saturday but he didn't do anything correctly and gave out wrong information.
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