Florida Masters - I’m losing the will to live

[lizzie145]

Originally Posted by LouH

So we booked May 2018
Balance paid July 2019

Been asking since for the tickets

I have a twitter chat with United airlines who say we were put on a plane on Thursday last week and automatically removed Friday as FM didn’t confirm them.

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They probably didn't confirm them as you paid X amount but they increased to Y amount that FM should have paid as they messed up.

FM should have reserved your seats as soon as they were available, or at the price you were quoted.

They are in breach of the contract so should be made to find you alternative suitable flights at their expense

[DisneyBobby]

Any updates at all Lou?

[Ian Finney]

Wow. What a shambles of a company.

We booked a two week fly-drive with them for Virgin Atlantic flying from Manchester Airport for November 2019 for seven people and over 18 months in advance. Paid everything off with 11 months to go so we could get our Virgin flight reference and pre-book our seats together. Initially this was done with little issue...

Then with three weeks to go we checked with Virgin to see if the flight times had changed only to be informed that our reservations with them had been 'released' and we were no longer on the flight! Obviously we were straight on to Florida 'Masters' only to find that they were now very hard to contact, and when we did get someone, no return call was made. This went on agonisingly for over a week. Eventually a new booking on the same flight was made for us, but most of the seats on the were gone, and we would all be split up throughout the plane. And with two nervous teenagers who had never flown before we were obviously distraught... But It gets worse.

With just four days to go, we checked the flights again (had been doing it twice a day) and yet again it was gone! Another round of frantic calls to anyone who would pick the phone up followed. With a couple of days to go, and now totally out of our minds with worry, we were offered either a full refund, Obviously not including our accommodation, park tickets and car parking charges for three cars at Manchester, which we had to cancel or, travel four hours in rush hour traffic on a Friday morning to Gatwick and fly with a budget airlines (Norwegian) with no seating plans. We had to take this option and also pay £500 for a Taxi there and back. Also, the return flights would be a day later, and from Tampa!

The stress involved totally ruined what should have been a magical holiday. We have had no explanation or apology from Florida Masters and have been chasing our out of pocket expenses with no success.

We can only assume that flights are cancelled and rebooked with a few days to go to get a cheaper rate than you initially paid for. Looking at other reviews, people have had the same or very similar issues. Please think very carefully before using this company.

[soraia]

Originally Posted by Ian Finney

Wow. What a shambles of a company.

We booked a two week fly-drive with them for Virgin Atlantic flying from Manchester Airport for November 2019 for seven people and over 18 months in advance. Paid everything off with 11 months to go so we could get our Virgin flight reference and pre-book our seats together. Initially this was done with little issue...

Then with three weeks to go we checked with Virgin to see if the flight times had changed only to be informed that our reservations with them had been 'released' and we were no longer on the flight! Obviously we were straight on to Florida 'Masters' only to find that they were now very hard to contact, and when we did get someone, no return call was made. This went on agonisingly for over a week. Eventually a new booking on the same flight was made for us, but most of the seats on the were gone, and we would all be split up throughout the plane. And with two nervous teenagers who had never flown before we were obviously distraught... But It gets worse.

With just four days to go, we checked the flights again (had been doing it twice a day) and yet again it was gone! Another round of frantic calls to anyone who would pick the phone up followed. With a couple of days to go, and now totally out of our minds with worry, we were offered either a full refund, Obviously not including our accommodation, park tickets and car parking charges for three cars at Manchester, which we had to cancel or, travel four hours in rush hour traffic on a Friday morning to Gatwick and fly with a budget airlines (Norwegian) with no seating plans. We had to take this option and also pay £500 for a Taxi there and back. Also, the return flights would be a day later, and from Tampa!

The stress involved totally ruined what should have been a magical holiday. We have had no explanation or apology from Florida Masters and have been chasing our out of pocket expenses with no success.

We can only assume that flights are cancelled and rebooked with a few days to go to get a cheaper rate than you initially paid for. Looking at other reviews, people have had the same or very similar issues. Please think very carefully before using this company.

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My goodness that is absolutely horrific! What a shambles - so sorry you went through this!

After reading all of these comments I wouldn't go anywhere near FM!