Tesco Club 𝐂𝐚𝐫𝐝 - hotels.com disappeared!

[Tiggers Pal]

I have another thread on here regarding Hotels.com and Clubcard. I got two emails from hotels.com yesterday cancelling my booking for one night at Art of Animation Resort in July. I have tried contacting them but to no avail so far as apparently customer service can’t help, spent almost an hour on the phone just to be told repeatedly that it was cancelled on the website which makes no sense to us. I have emailed hotels.com as per the instructions in their email with a contact telephone number and when they can call me, I did this just before 3.30pm yesterday and so far have had no response. We booked on January 11th and paid the tax portion plus maybe a £1 odds of the room portion using a credit card. We had it linked to MDE around ten days later but it is no longer showing on MDE.

I called Tesco Clubcard last night to see where I stood as I know the vouchers are non refundable once a booking has been made. The first thing the guy I spoke to said was that they were currently removed from their partners while they resolve some issues. He went on to tell me that I was the second person he had spoken to yesterday with the exact same scenario which he found concerning. He asked me to forward the emails to him and he would get it looked into at their end. This was just before 8pm last night but as yet I haven’t heard back from Tesco either.

[Orlando Soon]

Originally Posted by Tiggers Pal

I have another thread on here regarding Hotels.com and Clubcard. I got two emails from hotels.com yesterday cancelling my booking for one night at Art of Animation Resort in July. I have tried contacting them but to no avail so far as apparently customer service can’t help, spent almost an hour on the phone just to be told repeatedly that it was cancelled on the website which makes no sense to us. I have emailed hotels.com as per the instructions in their email with a contact telephone number and when they can call me, I did this just before 3.30pm yesterday and so far have had no response. We booked on January 11th and paid the tax portion plus maybe a £1 odds of the room portion using a credit card. We had it linked to MDE around ten days later but it is no longer showing on MDE.

I called Tesco Clubcard last night to see where I stood as I know the vouchers are non refundable once a booking has been made. The first thing the guy I spoke to said was that they were currently removed from their partners while they resolve some issues. He went on to tell me that I was the second person he had spoken to yesterday with the exact same scenario which he found concerning. He asked me to forward the emails to him and he would get it looked into at their end. This was just before 8pm last night but as yet I haven’t heard back from Tesco either.

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That’s surely wrong, you did everything in good faith they accepted the booking, presumably sent you confirmation of the booking? I am going in July to, not heard of it being cancelled yet, but will be looking out for this.

[EllieP]

I have just been reading a thread on Facebook and many people have received emails over last 2 days cancelling bookings at Universal hotels. One of which had been booked and paid in full April 19 with Tesco club card vouchers. Nobody has had a resolution as of yet. I really Hope Hotels.com do honour existing bookings and come back on board. Think there are lots of people, like me, who only collect club card vouchers to use for hotels.com.

[Tiggers Pal]

Originally Posted by Orlando Soon

That’s surely wrong, you did everything in good faith they accepted the booking, presumably sent you confirmation of the booking? I am going in July to, not heard of it being cancelled yet, but will be looking out for this.

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The guy I spoke at Clubcard said I shouldn’t lose out because I hadn’t done anything wrong and a you said made the booking in good faith but until the look into it further I’m not sure what they’ll do or offer me. I had converted £100 of Clubcard vouchers so not as if we’re only talking about a few pounds. It is definitely something to keep an eye on if you’ve made a booking this way.
Edited to add yes I did have a confirmation of booking. I phoned them around ten days after booking to get the reference to link to MDE and they actually called the hotel while I was on hold to check the number they were giving me was correct. Booking linked as soon as I put the number they gave me into MDE but gone completely since I looked yesterday.

Originally Posted by EllieP

I have just been reading a thread on Facebook and many people have received emails over last 2 days cancelling bookings at Universal hotels. One of which had been booked and paid in full April 19 with Tesco club card vouchers. Nobody has had a resolution as of yet. I really Hope Hotels.com do honour existing bookings and come back on board. Think there are lots of people, like me, who only collect club card vouchers to use for hotels.com.

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That’s interesting, I don’t have Facebook but my husband does so I’ll get him to have a look on there to see what others are saying and being told. He’s away to a football match just now but I’ll get him to have a look later. Thanks for the heads up as it’s obviously not just myself and the other person who called Clubcard last night.

[hardly]

If it don’t get sorted Tesco won’t be getting my money

[Tiggers Pal]

Originally Posted by hardly

If it don’t get sorted Tesco won’t be getting my money

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If you’ve read my posts on the previous page of this thread I’d be more concerned right now with giving hotels.com money than Tesco.

[lottiesmum0]

Oh no! I hope this gets sorted soon!

[keeley78]

Hotels.com is now back on the clubcard website & app

[Tiggers Pal]

Was anyone on here who contacted Tesco about Hotels.com not being on their website exchange vouchers told that is was because they had “run out of codes”? This is what someone from Clubcard told me today but the guy I spoke to on Friday and their social media replies have all said it is because they are having issues with them just now but hope it will be resolved soon.