Budget and Tollpass feedback Dec 21

**bigshaz** · 15 Jan 22, 12:47 AM

We arrived into MCO late on Christmas Day, having flown with Aerlingus ( and jet blue- connecting from JFK to MCO) long day then had to queue for over 2 hours at the budget desk. We had hired via Aer Lingus, and followed a long line of people who were told they didn�t have the car they had booked. I was ready for a fight, even having lost the will to live in the queue twice, however they did have the car we wanted. This is the second time we have used budget, never again. I do hope Alamo get their fleet back in order and I can STC.

The Visitor Tollpass was very easy to use. Visit the vending machine with your QR code, scan it and your pass is dispensed. Note the Wi-Fi is dreadful in MCO so take a screenshot of the QR code.

Then pop ref of the hire car into the visitor toll pass app ( which you have downloaded beforehand and put your card details in) and hang the card before leaving the car parking space. Bish bash job done. On the way back as you leave the car rental drop off you pass the return bins to pop the cards into. So easy even we managed it!

Hope this is helpful 👍

Gryff · 15 Jan 22, 05:18 AM

I had a nightmare with budget this week did all the online check in even used the villa address so it was straight to kiosk in garage it was shut at 5pm
Trooped back to terminal. Thankfully no que
Then the fun began just 2 desks maned
Tried to fob me off with a washing machine on wheels ( now I drive a Aygo at home and it does what it says on the tin a city car would I drive it in Florida not a cats chance send I love it I also drive Dhs truck and sporty BMW if I can reach the pedal I can drive it )
45 mins later after saying no to everything he offered I drove out with a Prius happy with that

YorkshireT · 15 Jan 22, 07:57 AM

Budget gave me a fantastic car on the 16th- must have got lucky. Had every bell and whistle including sat nav, self driving, power down back seats etc. 7 seater, was a lovely car. Agent was a nice lady who looked and said �let me get you the best car� even though I took no upgrades apart from fuel. It�s was a bargain on the fuel as well, as the invoice said the BA voucher was more than the rental, so I only got charged I think �30 for the full tank. Was pleased with them, but this is the only time I�ve used them. This was the car.