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Old 3 Jul 22, 04:08 PM  
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#1
munmun
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Speedy BA chat today

Two episodes with BA online chat today about different things. 10am this morning through in 10 mins and Avios flight cancelled efficiently.

2pm, tried to add API to a booking but new details refused as said sex and title didn't match (they did)
Zaid on chat filled the information for me and all done very quickly.

A good efficient service today.
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Old 3 Jul 22, 08:33 PM  
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Scotty
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Interesting, we are still trying to get someone to talk to us about our cancelled flights in February.
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Old 3 Jul 22, 10:38 PM  
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NewtoOrlando
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I had the same issues with the API last night! Would only accept DH's if I put him down as female, even though it said Mr. Ended up going on the app, updating it to Male on there and then it saved it. Silly glitches!
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Old 4 Jul 22, 05:15 PM  
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#4
2020holibubbles
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Same issue with API for my 8 year old Ö hoping online chat will get sorted but itís a holiday booking so maybe they wonít be able to help 😬
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Old 4 Jul 22, 05:45 PM  
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munmun
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Mine was a holiday booking and general chat sorted it
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Old 4 Jul 22, 05:56 PM  
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2020holibubbles
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Thatís reassuring thank you - last time I got on to BA chat they wouldnít touch my booking unless it was a member of the holidays team.
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Old 4 Jul 22, 07:15 PM  
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Scotty
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I got through to a real person today (2 actually - 1 flight only and 1 holidays) and they said that as it was in the past they could not help.
Not happy.
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Old 4 Jul 22, 07:23 PM  
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Peko
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Originally Posted by 2020holibubbles View Post
Thatís reassuring thank you - last time I got on to BA chat they wouldnít touch my booking unless it was a member of the holidays team.
It depends what the issue is. The OP just needed API info added. Since thatís not a change to the ticket / booking and doesnít involve any non-flight items, the BA contact centre agents can deal with it, even though itís a BAH booking.

If the issue involved any change to the booking (eg rebooking due to schedule change or cancellation), it would have to go to BAH people.

On a related note, if the issue with API incorrectly blocking title / gender combinations is still happening, would suggest a couple of ideas that may avoid having to contact BA:

1. Access MMB from the BA app and do the API there. This has worked for me and others.

2. Log out of your BA account and access the booking using name and booking reference, then submit the API. Iíve read this worked for some people, didnít try it myself.
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Old 4 Jul 22, 07:30 PM  
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munmun
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Originally Posted by Peko View Post
It depends what the issue is. The OP just needed API info added. Since thatís not a change to the ticket / booking and doesnít involve any non-flight items, the BA contact centre agents can deal with it, even though itís a BAH booking.

If the issue involved any change to the booking (eg rebooking due to schedule change or cancellation), it would have to go to BAH people.

On a related note, if the issue with API incorrectly blocking title / gender combinations is still happening, would suggest a couple of ideas that may avoid having to contact BA:

1. Access MMB from the BA app and do the API there. This has worked for me and others.

2. Log out of your BA account and access the booking using name and booking reference, then submit the API. Iíve read this worked for some people, didnít try it myself.
I tried both of these and they didn't work, agent managed to put details in but when I rechecked he had put our phones as based in Kudishstan, not sure the US would be keen on that
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Old 4 Jul 22, 09:44 PM  
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2020holibubbles
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Yep it was the gender/title issue. My agent was halfway to helping me when I thought Iíd try the app and it worked. it was handy to get through to BA though with little wait.
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