Notices
Disneyland Paris Trip Planning Disneyland Paris Holiday Planning Questions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 10 Apr 24, 08:20 PM  
Link to this Post
#21
mrsmickey
Very Serious Dibber
 
mrsmickey's Avatar
 
Join Date: May 11
Originally Posted by ClippedWings View Post
Just checked and Iíve got a screen shot of the website with a date stamp, if any use?
The problem is the t&cs. Allow Disney to make minor changes - I expect this would likely be considered minor as they still offer tap water, and if youíre upset by it you could just eat at buffets where you still get free drinks. They should have notified people if itís a minor change, and they would argue saying so on all the menus and having servers make it clear is sufficient notification. So itís quite a tricky issue to get traction on unless you get a helpful cast member willing to go the extra mile
mrsmickey is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 08:41 PM  
Link to this Post
#22
scottsman
Apprentice Imagineer
 
Join Date: Aug 14
It not going to spoil my holiday but if I spend Ä5-10 extra per meal then thatís Ä5-10 less to spend elsewhere
scottsman is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 08:44 PM  
Link to this Post
#23
Elodie
Imagineer
 
Elodie's Avatar
 
Join Date: Jan 17
Originally Posted by ClippedWings View Post
Just checked and Iíve got a screen shot of the website with a date stamp, if any use?
I would like the screenshot, please.

I know theyíll just quote minor changes, but I donít want to be lied to about what the website said when I booked.
__________________
WDW Nov 1988/DLP Cheyenne Aug 2016/DLPDLHDec 2017/DLP Santa Fe May-Jun 2018/Magic at Sea cruise Jul-Aug 2021/WDW & 2 Wish cruises Aug-Sep 2023/DLP Newport Bay Compass Club Aug 2024/Fantasyís first ever cruise from the UK Jul-Aug 2025
Elodie is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 08:49 PM  
Link to this Post
#24
Gill H
VIP Dibber
 
Join Date: Jan 08
Location: South Wales

theDIBB Guidebook
Guidebook Photos: 86
Guidebook Reviews: 24
It is a long time since I had the dining plan. As I remember, if you don't have the plan but buy the same menu in a restaurant, you don't get a drink included. So perhaps they wanted to standardise it to make it easier for the CMs. And of course, Disney being Disney, they standardised it in the way that would make them more money...
__________________
DLP: many offsite and onsite trips
WDW: Port Orleans Riverside Dec 10; SSR Nov 14, POFQ Nov 2022
DCL cruises: 2 so far
Other parks: Tokyo
Gill H is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 08:51 PM  
Link to this Post
#25
Elodie
Imagineer
 
Elodie's Avatar
 
Join Date: Jan 17
Originally Posted by scottsman View Post
It not going to spoil my holiday but if I spend Ä5-10 extra per meal then thatís Ä5-10 less to spend elsewhere
I agree - weíll just have the free tap water instead. I guess Disney will save themselves having to give out a few euros worth of soft drinks, but it wonít affect my holiday all that much.

(Iím still going to ask, just in case theyíll honour our original booking and we can still have the soft drinks, but I donít hold out much hope.)
__________________
WDW Nov 1988/DLP Cheyenne Aug 2016/DLPDLHDec 2017/DLP Santa Fe May-Jun 2018/Magic at Sea cruise Jul-Aug 2021/WDW & 2 Wish cruises Aug-Sep 2023/DLP Newport Bay Compass Club Aug 2024/Fantasyís first ever cruise from the UK Jul-Aug 2025
Elodie is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 09:18 PM  
Link to this Post
#26
kenville
Thread Starter
slightly serious Dibber
 
Join Date: Dec 17
I wouldn't accept this and I'd keep on complaining in writing until they sort this out. If it wasn't made crystal clear at the time of booking that a meal plan would no longer include a soft drink then it is perfectly reasonable to expect a non-alcoholic drink comes with a meal plan. Disney are being money grabbing to the point of being mean here and I wouldn't accept this "small change to Ts and Cs" nonsense. You have paid for this, it isn't cheap and it's not like they're giving you it "free".

Edited at 09:20 PM.
kenville is offline Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 10:00 PM  
Link to this Post
#27
mrsmickey
Very Serious Dibber
 
mrsmickey's Avatar
 
Join Date: May 11
Originally Posted by kenville View Post
I wouldn't accept this and I'd keep on complaining in writing until they sort this out. If it wasn't made crystal clear at the time of booking that a meal plan would no longer include a soft drink then it is perfectly reasonable to expect a non-alcoholic drink comes with a meal plan. Disney are being money grabbing to the point of being mean here and I wouldn't accept this "small change to Ts and Cs" nonsense. You have paid for this, it isn't cheap and it's not like they're giving you it "free".
It was a bit annoying, but I also took the view from past experience that if I spent the holiday complaining and getting frustrated about it, the value lost in my approach to the trip would be more than the cost of a few drinks. On the flip side, I did get quite angry and annoyed at a previous trip to Disney and kick up a fuss where they tried to claim I hadnít got any extras on my account when we had a $200 dollar gift card and nearly $1000 food credit disappear! It was resolved after several efforts and me physically having to dig out their own invoices but really soured the trip and I didnít want to get into that headspace again.
mrsmickey is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 10:05 PM  
Link to this Post
#28
kenville
Thread Starter
slightly serious Dibber
 
Join Date: Dec 17
Sort it out before you go is what I mean. You don't want to be annoyed when you're there. But to the same point, I do see lots of people letting Disney off the hook because they want to maintain a happy vibe and all that, and I'm not way inclined. Bad customer service and practices need to be called out. Disney needs to know there's other places we will go if they carry on like this.
kenville is offline Click to view Members Trip Plans Add Member to Ignore List
Old 10 Apr 24, 10:35 PM  
Link to this Post
#29
mrsmickey
Very Serious Dibber
 
mrsmickey's Avatar
 
Join Date: May 11
Originally Posted by kenville View Post
Sort it out before you go is what I mean. You don't want to be annoyed when you're there. But to the same point, I do see lots of people letting Disney off the hook because they want to maintain a happy vibe and all that, and I'm not way inclined. Bad customer service and practices need to be called out. Disney needs to know there's other places we will go if they carry on like this.
Don't worry, we decided not to stay at Disney when we went to Florida last year after our poor experiences they year before, Universal got our custom instead!
mrsmickey is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 11 Apr 24, 06:30 AM  
Link to this Post
#30
hideinpockets
Apprentice Imagineer
 
hideinpockets's Avatar
 
Join Date: Jun 10

hideinpockets's Reviews
DIBB Villa Reviews: 1
Originally Posted by ClippedWings View Post
Just checked and Iíve got a screen shot of the website with a date stamp, if any use?
Iíd like the screenshot too, I doubt it will change anything but like others have said in this thread Iíd like to hold them to account
hideinpockets is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 10:33 AM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
Tiana’s Bayou Adventure which replaces Splash Mountain in Frontierland at the Magic Kingdom in Walt... Read More »
Eagerly awaited by fans, Disney has just released the dates for their Mickey’s Not-So-Scary Halloween... Read More »
Universal Epic Universe, Universal’s fourth theme park in Orlando, is set to open in 2025... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2419
CaxtonFX  $1.2345
Covent Garden FX  $1.2501
FAIRFX  $1.2440
John Lewis  $1.2470
M&S  $1.2234
Post Office  $1.2219
Sainsburys  $1.2415
TESCO  $1.2392
Travelex  $1.2440
Updated: 10:30 18/05/2024
Euro Rates
ASDA  €1.1434
CaxtonFX  €1.1342
Covent Garden FX  €1.1432
FAIRFX  €1.1433
John Lewis  €1.1476
M&S  €1.1264
Post Office  €1.1250
Sainsburys  €1.1437
TESCO  €1.1414
Travelex  €1.1415
Updated: 10:30 18/05/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X