Meal plans and the loss of included drink

[mrsmickey]

Originally Posted by ClippedWings

Just checked and I’ve got a screen shot of the website with a date stamp, if any use?

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The problem is the t&cs. Allow Disney to make minor changes - I expect this would likely be considered minor as they still offer tap water, and if you’re upset by it you could just eat at buffets where you still get free drinks. They should have notified people if it’s a minor change, and they would argue saying so on all the menus and having servers make it clear is sufficient notification. So it’s quite a tricky issue to get traction on unless you get a helpful cast member willing to go the extra mile

[scottsman]

It not going to spoil my holiday but if I spend €5-10 extra per meal then that’s €5-10 less to spend elsewhere

[Elodie]

Originally Posted by ClippedWings

Just checked and I’ve got a screen shot of the website with a date stamp, if any use?

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I would like the screenshot, please.

I know they’ll just quote minor changes, but I don’t want to be lied to about what the website said when I booked.

[Gill H]

It is a long time since I had the dining plan. As I remember, if you don't have the plan but buy the same menu in a restaurant, you don't get a drink included. So perhaps they wanted to standardise it to make it easier for the CMs. And of course, Disney being Disney, they standardised it in the way that would make them more money...

[Elodie]

Originally Posted by scottsman

It not going to spoil my holiday but if I spend €5-10 extra per meal then that’s €5-10 less to spend elsewhere

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I agree - we’ll just have the free tap water instead. I guess Disney will save themselves having to give out a few euros worth of soft drinks, but it won’t affect my holiday all that much.

(I’m still going to ask, just in case they’ll honour our original booking and we can still have the soft drinks, but I don’t hold out much hope.)

[kenville]

I wouldn't accept this and I'd keep on complaining in writing until they sort this out. If it wasn't made crystal clear at the time of booking that a meal plan would no longer include a soft drink then it is perfectly reasonable to expect a non-alcoholic drink comes with a meal plan. Disney are being money grabbing to the point of being mean here and I wouldn't accept this "small change to Ts and Cs" nonsense. You have paid for this, it isn't cheap and it's not like they're giving you it "free".

[mrsmickey]

Originally Posted by kenville

I wouldn't accept this and I'd keep on complaining in writing until they sort this out. If it wasn't made crystal clear at the time of booking that a meal plan would no longer include a soft drink then it is perfectly reasonable to expect a non-alcoholic drink comes with a meal plan. Disney are being money grabbing to the point of being mean here and I wouldn't accept this "small change to Ts and Cs" nonsense. You have paid for this, it isn't cheap and it's not like they're giving you it "free".

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It was a bit annoying, but I also took the view from past experience that if I spent the holiday complaining and getting frustrated about it, the value lost in my approach to the trip would be more than the cost of a few drinks. On the flip side, I did get quite angry and annoyed at a previous trip to Disney and kick up a fuss where they tried to claim I hadn’t got any extras on my account when we had a $200 dollar gift card and nearly $1000 food credit disappear! It was resolved after several efforts and me physically having to dig out their own invoices but really soured the trip and I didn’t want to get into that headspace again.

[kenville]

Sort it out before you go is what I mean. You don't want to be annoyed when you're there. But to the same point, I do see lots of people letting Disney off the hook because they want to maintain a happy vibe and all that, and I'm not way inclined. Bad customer service and practices need to be called out. Disney needs to know there's other places we will go if they carry on like this.

[mrsmickey]

Originally Posted by kenville

Sort it out before you go is what I mean. You don't want to be annoyed when you're there. But to the same point, I do see lots of people letting Disney off the hook because they want to maintain a happy vibe and all that, and I'm not way inclined. Bad customer service and practices need to be called out. Disney needs to know there's other places we will go if they carry on like this.

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Don't worry, we decided not to stay at Disney when we went to Florida last year after our poor experiences they year before, Universal got our custom instead!

[hideinpockets]

Originally Posted by ClippedWings

Just checked and I’ve got a screen shot of the website with a date stamp, if any use?

See more...

I’d like the screenshot too, I doubt it will change anything but like others have said in this thread I’d like to hold them to account