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Old 11 Apr 24, 01:56 PM  
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#31
ClippedWings
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Originally Posted by Elodie View Post
I would like the screenshot, please.

I know theyíll just quote minor changes, but I donít want to be lied to about what the website said when I booked.
Have sent a PM
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Old 11 Apr 24, 01:56 PM  
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#32
ClippedWings
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Originally Posted by hideinpockets View Post
Iíd like the screenshot too, I doubt it will change anything but like others have said in this thread Iíd like to hold them to account
Have sent a PM
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Old 11 Apr 24, 02:44 PM  
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#33
hideinpockets
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Iíve gone back to Disney with the screenshot and asked them why they have made the change with no communication to customers with existing bookings and will see what they say. I shall report back.
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Old 11 Apr 24, 05:41 PM  
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#34
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So they came back to me, ignored my comment and told me they were sorry if I misunderstood and I can cancel the plan and receive a refund if I want 😂😂😂 Stellar customer service from Disney! 😒
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Old 11 Apr 24, 06:50 PM  
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#35
kenville
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Could go back again and insist they honour the original booking? Iíve done something similar before and in the end they gave in. Itís a point of principle.

I think we can all tell that DLP is being run by the Finance department these days.
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Old 11 Apr 24, 09:14 PM  
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#36
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I think I will try once more, but honestly it is like speaking to a brick wall. I think as much as I want to do it as a point in principle itís becoming increasingly annoying
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Old 12 Apr 24, 09:55 PM  
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#37
Toria_dee
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Join Date: Aug 14
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I wasn't aware of the change either

I've booked to take my daughter to the DL Hotel for her 13th birthday and added on the meal plan (premium as that is all you can have when staying at DL Hotel) and this is in the blurb

In table service restaurants, enjoy a dedicated menu that includes your choice of a starter, main course and dessert. In all-you-can-eat restaurants, enjoy an all-you-can-eat buffet and a soft drink. In quick service restaurants, enjoy a menu that includes a main course, side and soft drink (a dessert is also included in the children menu).
I've booked for us to dine at La Table de LumiŤre on her birthday so no drink included for us, but the other places I've booked are buffet (Royal Banquet & Pym's).

A very disappointing and stealthily done change.
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Old 14 Apr 24, 08:10 PM  
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#38
scottsman
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Originally Posted by ClippedWings View Post
Just checked and Iíve got a screen shot of the website with a date stamp, if any use?
I would appreciate a copy when I emailed them they said they were going to get back to me, then they said it will take a bit longer
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Old 15 Apr 24, 08:31 PM  
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#39
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Originally Posted by scottsman View Post
I would appreciate a copy when I emailed them they said they were going to get back to me, then they said it will take a bit longer
Iím intrigued what they come back to you with because they just told me I misunderstood
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Old 17 Apr 24, 08:45 PM  
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#40
scottsman
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Originally Posted by hideinpockets View Post
Iím intrigued what they come back to you with because they just told me I misunderstood
I want to give them till Tuesday as they last emailed me Tuesday 9th by then it will be 2 weeks.
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