Sequoia Lodge Montana room

[DLP-in-Sept]

Cherrie, can I ask which email address you used?

[Guest]

Well i phoned the number on James sticky - got an english speaking fella - anyway he was very plesant but v unhelpful - he said that if i booked a montana room id be in the main building - isaid that had now changed and i would be in the newly refurbed lodges - he answer was that if i paid for montana room id get the best room available and ' is there anything else i can help you with? ' well that didn't answer my question? Anyway im none the wiser as to where im going lodges or main building - the number i rang was for the english speaking team at dlp - any other suggestions?

[DLP-in-Sept]

I rang the French number and got an American accented lady. I explained that I had booked a Montana room but according to the new brochure these were now in the lodges. She said that because I had paid the extra I would be in the better rooms and these were indeed in the lodges. I said that I would prefer to be in the main building regardless of the refurbished rooms and could she make a note of this on our booking. She said certainly and then told me the difference would be refunded to my card. The lady was extremely helpful.

Why don't you try again, perhaps you'll get a more helpful person and insist you want to stay in the main building.

Good luck!

[Guest]

Thanks - i will ? The guy was lovely but hadn't really got a clue?

[DIBBadmin]

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