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Old 2 Jan 21, 12:59 PM  
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Rotonda Bound
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Getting through to Virgin

This might be a silly question, but is anyone else having trouble getting through to Virgin to book a new flight?

Tried unsuccessfully to book online yesterday.Then was on hold for over an hour last night when it just cut out on me.

So far today I have been on for over 1 and half hours.

Getting sick of the music
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Old 2 Jan 21, 01:17 PM  
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Dendycat
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Been like that for a while. I sent them a WhatsApp yesterday as they’ve changed all our booking references and no reply yet.
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Old 2 Jan 21, 02:31 PM  
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Donz1979
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Ive emailed them asking costs to change holiday from Oct 21 to Aug 22! Hopefully they will reply
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Old 2 Jan 21, 03:27 PM  
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Rotonda Bound
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Finally got through after 2hours 9mins 😱

But on the plus side all sorted now and flights were £40 cheaper than last night 👍
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Old 2 Jan 21, 06:29 PM  
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Plonks
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I got through within 15mins yesterday, I wanted to move our Flydrive from May 2021 to May 2022 which they did without any issues, It saved us £120!
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Old 2 Jan 21, 09:15 PM  
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Belongindisney
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Is it Virgin Atlantic or Virgin Holidays? If it's Virgin Holidays then just ring one of their stores and you will get through quicker.
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Old 2 Jan 21, 11:14 PM  
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Donz1979
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Originally Posted by Plonks View Post
I got through within 15mins yesterday, I wanted to move our Flydrive from May 2021 to May 2022 which they did without any issues, It saved us £120!
Did they charge?
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Old 3 Jan 21, 06:42 PM  
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Plonks
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Originally Posted by Donz1979 View Post
Did they charge?
No, there was no charge. Some workers are working in the shops answering emails and telephones.
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Old 3 Jan 21, 06:58 PM  
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Donz1979
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Originally Posted by Plonks View Post
No, there was no charge. Some workers are working in the shops answering emails and telephones.
Thats good to know might try and phone shop tomorrow.
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Old 3 Jan 21, 07:07 PM  
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sharon190980
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I got a reply through VH WhatsApp within 8 minutes earlier today! It was only a request for them to update our booking invoice and atol certificate to our new dates but I was surprised it was so quick!
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