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Old 16 Jan 21, 01:46 PM  
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Dinglebert
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Holiday Invoice both correct and wrong. What would you do?

Try to keep this short. Have booked a cruise for October. Had to book using two separate bookings in order to use discounts such as blue light card. The problem lies with the booking where I used Tesco Clubcard Voucher which was to the value of £438.

I have inserted a photo of part of the calculation which at the end of the days comes to the right total to pay but their arithmetic is somewhat weird.

Not too sure what to do for a number of reason.

1. It has taken me over 6 hours on the phone with them to get to this point. There were issues with booking flights and the price they wanted to book those. They had a promise of cheapest price which they were nowhere near. They have given room credit for that which I have accepted.

2. They had a problem with the Tesco Clubcard Voucher number which I had to get another one from Tesco. That process took two weeks and a lot of calls.

3. They have not actually used my clubcard Voucher. Its still showing on my Tesco account as needing to be used by July.

4. I really don't want to spend more hours on the phone trying to get an invoice which is correct but at the same time I would prefer everything to be above board.

5. I could email them but the story is so complicated not too sure how they will deal with it.



To explain photo. column 1 is the detail, column 2 is one person, column 3 the other and column 4 the total



Do I let this slide as the amount is correct but I am concerned about the Voucher not having been used?

Edited at 01:49 PM.
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Old 16 Jan 21, 03:06 PM  
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mrs rcch
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Can’t help with the invoice, however when I use Tesco card points for hotels, even when I have been and stayed, they still sit in the account until after the expiry date has passed.
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Old 16 Jan 21, 03:08 PM  
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Dinglebert
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Originally Posted by mrs rcch View Post
Can’t help with the invoice, however when I use Tesco card points for hotels, even when I have been and stayed, they still sit in the account until after the expiry date has passed.
Odd. Mine normally still sit there but have always been shown as having been used.
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Old 16 Jan 21, 03:10 PM  
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Claudette
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I don’t understand what the issue is, it looks like you have received £438 saving which is correct?

Perhaps the voucher will disappear from your account later, but it isn’t something that would bother me anyway.
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Old 16 Jan 21, 03:12 PM  
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katiec68
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If you are happy with the overall price then i would just leave it.

The machinations to get to that price sound too complicated to worry about changing!
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Old 16 Jan 21, 03:12 PM  
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Dinglebert
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Originally Posted by Claudette View Post
I don’t understand what the issue is, it looks like you have received £438 saving which is correct?

Perhaps the voucher will disappear from your account later, but it isn’t something that would bother me anyway.
I have two issues.

Firstly the invoice is just plain rubbish.

Secondly the expiry date of the voucher is before the holiday. It they actually note taken the voucher as they should and notice that after July when it expires the voucher will no longer exist.
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Old 16 Jan 21, 10:20 PM  
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Claudette
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Originally Posted by Dinglebert View Post
I have two issues.

Firstly the invoice is just plain rubbish.

Secondly the expiry date of the voucher is before the holiday. It they actually note taken the voucher as they should and notice that after July when it expires the voucher will no longer exist.
I am still lost.

What does it matter how the savings have applied to your invoice so long as the amount is correct?

But you now seem to be saying they shouldn’t have used the savings anyway? But you are also unhappy with how the savings you are not entitled to as your voucher has expired have been applied.

What is the outcome you are looking for, perhaps that will clarify the problem?

Edited at 10:22 PM.
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Old 17 Jan 21, 09:00 AM  
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Dinglebert
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Originally Posted by Claudette View Post
I am still lost.

What does it matter how the savings have applied to your invoice so long as the amount is correct?

But you now seem to be saying they shouldn’t have used the savings anyway? But you are also unhappy with how the savings you are not entitled to as your voucher has expired have been applied.

What is the outcome you are looking for, perhaps that will clarify the problem?
Thats not what I am saying at all.

I have a voucher for £438 from Tesco. They have shown on the the invoice Tesco vouchers which appear to be worth £722.70 but the final sum is correct.

However, according to Tesco they have not actually used my voucher which expires in July. If they don't use it by then it expires and can't be used after that date. The cruise is after that date.

My concern is that if the voucher is not taken by them then the next invoice I get will have the tesco vouchers removed. They recalculate the invoice after every payment.

I could just ignore it all or I could point out the errors in the invoice. The problem with contacting them is when you phone you get through to the USA and I know from the many hours of speaking to them that it won't be a simple process.
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