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Old 28 Oct 20, 08:51 PM  
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#11
YorkshireT
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Join Date: Jun 16
Location: God's Own Country
I was looking at booking a hotel but unclear if included resort fee and took quite a long time to respond to query, and I delved into them and found out they were based in Spain I think from memory.
Decided to stick with Hotels.com and hotel’s own websites.
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Old 29 Oct 20, 01:52 PM  
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#12
mike4scuba
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What a mare. Hotels told me to book the hotel then put in a request for a price match.
I did this and was told I had to pay the hotel the original price then on completion of stay they would authorize the difference by the way of a refund.
Not a chance I am going to do that in case they don't refund me the difference.
Price match should be done prior to travel
Cancelled the booking and will look elsewhere

Edited at 03:41 PM.
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Old 30 Oct 20, 12:04 PM  
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#13
A&S&O
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Originally Posted by mike4scuba View Post
What a mare. Hotels told me to book the hotel then put in a request for a price match.
I did this and was told I had to pay the hotel the original price then on completion of stay they would authorize the difference by the way of a refund.
Not a chance I am going to do that in case they don't refund me the difference.
Price match should be done prior to travel
Cancelled the booking and will look elsewhere
Strange. We've always been refunded before our stay.

We book with hotels.com, fully refundable. Then submit details of the price match using their online form, attaching screenshots and web address. They don't always match first time, but they do eventually. uk.hotels/customer_care/...guarantee.html
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Old 1 Nov 20, 10:35 PM  
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#14
nicbev
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That’s what I was told too with hotels.com I have found cheaper with stay for long, will keep both bookings until nearer the time then cancel hotels.com booking and hope stay for long are still in business and a valid booking! Both are free cancellation though

Edited at 10:36 PM. Reason: Adding more words
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