|
Disney Cruise Line and Other Cruise Planning Cruise Questions and Tips. |
|
Thread Tools | Search this Thread | Display Modes |
20 Aug 20, 12:07 PM |
#1
|
|
Imagineer
Join Date: Oct 15
|
Great service from Disney
With all the doom and gloom at the moment I just wanted to say how simple and straight forward Disney have been today to push our cruise back next year.
We should have been on the Wonder from San Diego at Easter after spending a few days at Disneyland. One quick call this morning and our cruise has been rearranged for the Western Caribbean on the Fantasy in August. No stupid wait time on the phone, amendment fees or difficulty. I've added an extra child on to the booking and have received email confirmation before I was even off the phone. Although we still would have been happy to cruise in April I don't think it's a great time to be visiting Disneyland, especially as we haven't been before. Going to save that for another year when hopefully some normality has been restored |
|
|
20 Aug 20, 12:41 PM |
#2
|
|
Imagineer
Join Date: Aug 06
|
This is why I love Disney Cruises as I've always found they actually are very good at the customer service side! Glad they sorted it.
__________________
Sarah |
|
|
20 Aug 20, 01:12 PM |
#3
|
Imagineer
Join Date: Jan 08
|
We’ve had similar great service from Princess - money refunded or doubled as a future cruise credit. We had a £1 deposit on one cancelled cruise, we got £101 back as a future cruise credit.👍
|
20 Aug 20, 07:28 PM |
#4
|
|
Thread Starter
Imagineer
Join Date: Oct 15
|
After having hassles with other holiday cancellations and having to chase refunds it was a welcomed relief. Sorting my flights with Virgin was also faultless.
Still don't have the usual excitement of having booked but I'm happy to have those extra few months to get sorted. |
|
|
20 Aug 20, 08:07 PM |
#5
|
Imagineer
Join Date: Jan 08
|
When going on a cruise we’ve started booking flights through the cruise line. They are very competitive in price but best of all, really flexible. Nothing to pay until cruise final payment date and refundable up to 56 days before. It’s possible to refare if cheaper prices come along after booking. With so many cruises cancelled not having to worry about getting flight refunds has been a bonus.
|
20 Aug 20, 11:06 PM |
#6
|
|
Thread Starter
Imagineer
Join Date: Oct 15
|
That's a really good point, definitely worth considering.
We have tickets with Virgin to use so are tied with them this time really. Problem is we don't want to cruise if no shows or deck parties & we don't want the holiday without the cruise. We'll wait until cruising restarts we can get an idea of what the restrictions will be like before rebooking flights. Hopefully it won't be too last minute! |
|
|
20 Aug 20, 11:10 PM |
#7
|
|
Imagineer
Join Date: Oct 13
|
We also had great service from Disney.
We should be on Fantasy now 😭 took the 125% fcc and rebooked for both Easter and August. They moved our onboard discount and credit to our April cruise and said we can still change our mind for a full refund through to December. What date are you sailing in August? We’re 21st |
|
|
21 Aug 20, 12:15 AM |
#8
|
|
Imagineer
Join Date: Jul 10
|
Same here, great service, we had a 6 night western Caribbean booked for December 6th.
Called and answered straight away, moved exactly a year to 5th December, same cabin, cost £90 more but it’s a 7 night in December 21, was over the moon. |
|
|
21 Aug 20, 07:53 AM |
#9
|
|
Thread Starter
Imagineer
Join Date: Oct 15
|
||
|
21 Aug 20, 10:16 PM |
#10
|
|
VIP Dibber
|
Yes, DCL appear to she it right. We are hoping to move our WBPC from Feb 21 to Feb 22 when the new dates come out in Oct, appears to be within the move date deadline of placeholder discount. We used our new placeholder for Oct 7 night Eastern on the Fantasy next Oct, Our second Eastern but we didn’t dock in St Thomas Last time and we are sailing with cruise friends. Hoping it will some sort of normal by then but if not we may still go, trying to get to platinum and the autumn 7 nights are the cheapest.
__________________
Cali,NP LA,Vegas 92,98,13,15 WDW 93-99,00-09-,11,12,13,14x2,15,16 DC/N Carolina 12,10,08
25 Silver Years,Halloween and 15 2014 Mini Trip report Dream, 1st Cruise, May 15 Mini Trip Report DH 50th B'Day Xmas at Disney 2012/13 Trip Report West Coast, Las Vegas, Canyons and Deserts 2013 Trip Report |
|
|
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
Guests can book their 2025 Hotel and Ticket package early to enjoy Free Dining &... Read More »
The iconic 1900 Park Fare restaurant is opening its doors once again at Disney’s Grand... Read More »
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |