Alamo Guide (Accelerated Check-In & Skip The Counter - Updated)

[Top Bombing]

Originally Posted by jiiimse

Still having issues have done OLCI, got confirmation with Bar Code, tried to do STC, kept getting error messages despite completing the form and submitting Credit Card details

Thanks James

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Hi James

I completed STC today and had issues with error messages even though I had entered my Credit Card details. :angry:

I did the OLCI again and there was a button to print off the STC Document , maybe if you do the same yours will be there too?

[lapixiefairy]

I've just completed OLCI but have no option to STC - is this possible because I've booked through a 3rd party? (rentalcars.com) I booked directly last time so not sure? Thanks

[Top Bombing]

Originally Posted by lapixiefairy

I've just completed OLCI but have no option to STC - is this possible because I've booked through a 3rd party? (rentalcars.com) I booked directly last time so not sure? Thanks

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Hi

My car hire is also through rentalcars.com and I've successfully completed STC.

What I did (thanks to all the helpful advice on this thread) was complete OLCI, so you'll need to do this again. Then with the OLCI still open, open an additional internet window and google Alamo Skip the Counter, one of the links will mention bypass. Click on it and it'll use the information already held in the OLCI and you'll be able to complete the STC. I had problems with internet error messages appearing I ignored them and managed to enter my cc details. The option to print the STC document didn't appear for me when I submitted everything but I just logged back into OLCI and a button to print the STC was there and so I now have my STC

Good luck!

[dvdrip]

Booked through Brits and paid at the time - showing as money taken from credit card. Trying to do Skip the Counter and its asking for credit card at that there is an amount due at pickup (same amount as they have taken)? If we put card details in will we get charged twice?


Hi Exactly the same situation ia'm in.
don't want to enter card details again and have to apply for a refund if i get charged again.
Anyone else had this before?Thanks.

[ROBBOTOO]

Originally Posted by dvdrip

Booked through Brits and paid at the time - showing as money taken from credit card. Trying to do Skip the Counter and its asking for credit card at that there is an amount due at pickup (same amount as they have taken)? If we put card details in will we get charged twice?


Hi Exactly the same situation ia'm in.
don't want to enter card details again and have to apply for a refund if i get charged again.
Anyone else had this before?Thanks.

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We came back last week and had prepaid via Alamo Brits but our Skip the Counter said we still needed to pay the full hire car charges. There's been recent glitches since they changed to their new system.

Skip the Counter always needs the credit card details inputting even if youve prepaid. Bit it usually shows 0.00 to pay rather than the full amount still.

We emailed Alamo before we left, who sent us confirmation that we'd prepaid and had nothing to pay on arrival.

We printed the original booking confirmation showing it was prepaid.

We printed our credit card statement showing it was prepaid.

So we were armed for any discussion on exiting the garage that we were still to pay.

We had no problem at all. Didn't need anything we'd taken. They informed us nothing was due and our car hire paperwork showed 0.00 as we left.

[dvdrip]

Originally Posted by ROBBOTOO

We came back last week and had prepaid via Alamo Brits but our Skip the Counter said we still needed to pay the full hire car charges. There's been recent glitches since they changed to their new system.

Skip the Counter always needs the credit card details inputting even if youve prepaid. Bit it usually shows 0.00 to pay rather than the full amount still.

We emailed Alamo before we left, who sent us confirmation that we'd prepaid and had nothing to pay on arrival.

We printed the original booking confirmation showing it was prepaid.

We printed our credit card statement showing it was prepaid.

So we were armed for any discussion on exiting the garage that we were still to pay.

We had no problem at all. Didn't need anything we'd taken. They informed us nothing was due and our car hire paperwork showed 0.00 as we left.

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Hi thanks for that.I'll go ahead with my details then!Thanks once again.

[tony_r]

Sorry if it's already been answered in the thread, I skipped the counter last year but I can't remember so does anyone know if the pick up is on the ground floor or if I need to go up the escalator to the 1st floor in the garage

[newstewart]

Alamo at MCO is located on ground floor level

[tony_r]

Originally Posted by newstewart

Alamo at MCO is located on ground floor level

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Thank you.

[newstewart]

We're heading home tomorrow. Hope you enjoy yourself