Booked with virgin and want to move dates? Forget it

[gemma-lou]

just seen online a post from virgin saying unless you fly within 72 hrs, don't phone then or you will be cut off when you enter your booking reference. And we are no longer answering texts or WhatsApp unless its 72hrs either.

So with my balance due shortly. And wanting to move my holiday to next easter instead I have no chance. So basically got to wait until August to see if our holiday is cancelled or not. If not no option but to go as we will be too close to departure to amend holiday with out penalty or loosing the whole holiday all together. And prices have gone up 900 aswell since I text about re booking. I am in high risk group as are many others who like me, are probably scared as he'll to go this side of the year

[Egon]

im in the same boat, i am booked for the 3rd of June with Virgin. i think i would prefer to deter the holiday until next year but if a miracle does happen and june is fine then we will have to go. it wont be the same holiday we planned but i certainly wont be losing out on £6000.

[TractorBoy]

We are due to fly to Seattle on June 3. We will wait until they cancel our flight before getting in touch.

Their website says only those travelling in the 72 hours should contact them. That is fair enough IMO!

[Egon]

Originally Posted by TractorBoy

We are due to fly to Seattle on June 3. We will wait until they cancel our flight before getting in touch.

Their website says only those travelling in the 72 hours should contact them. That is fair enough IMO!

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Yeah exactly! people who are booked to fly July onwards need to wait and not clog up the phone lines for those whos departure is imminent.

[Weddingnyc]

Our balance is due in 2 weeks for our July holiday to New York. We would like to move it to Florida at Christmas but are worried about the insurance coverage (we bought annual insurance in February, but it states that now Covid is high risk, any movement of the holiday will not be covered).
It feels like a massive chance to pay the remainder, then the holiday isn’t cancelled, as we are worried about going to NY now.

[JohnD]

Originally Posted by TractorBoy

We are due to fly to Seattle on June 3. We will wait until they cancel our flight before getting in touch.

Their website says only those travelling in the 72 hours should contact them. That is fair enough IMO!

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It makes sense that they are prioritizing those affected the soonest. We'd all like to know what is happening but right now, that just isn't possible.

[gemma-lou]

I'm not saying I should be priority, but the likes of tui who have opened up a system to cancel your holiday now and receive a voucher code to then re book for next year and enter that same voucher code is brilliant. Virgin however is tough. We have no way what so ever to contact them with our situation. And to strip a paying customer any form of contact at is is disgusting. I have paid too. My money is important too! I have paid 90% of the holiday off already and if I wanted to forfit the deposit and get a refund on the extra I have paid there is no way of doing so

[suzysmile]

I have flights booked on 22nd April and they have cancelled my flights so I contacted them via text and they have just come back to me and I am getting a refund. Whilst discussing it - I asked about my flights which are booked on 8th July. I said I'm not going to be able to go. He said that I will be able to put my tickets on hold - if they do not cancel the flight. I booked accommodation and Disney tickets direct with WDW and am going to cancel and lose the deposit. And I have tickets to Universal and Discovery Cove which I am hoping are extended to 2021. At least Virgin are saying I can put the flights on hold - it's better than getting nothing back. Although will have to check out the position regarding travel insurance beforehand...

[Princess Ariel]

Originally Posted by gemma-lou

I'm not saying I should be priority, but the likes of tui who have opened up a system to cancel your holiday now and receive a voucher code to then re book for next year and enter that same voucher code is brilliant. Virgin however is tough. We have no way what so ever to contact them with our situation. And to strip a paying customer any form of contact at is is disgusting. I have paid too. My money is important too! I have paid 90% of the holiday off already and if I wanted to forfit the deposit and get a refund on the extra I have paid there is no way of doing so

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Not sure if this helps Gemma but I wanted to cancel my December hol and just lose the deposit.
I have what’s app’d them and stated that this is formal notification that I want cancel my holiday (inserted ref number) and I am prepared to lose the deposit but would like a refund of other monies paid (insert amount) as far as I’m concerned whether they are replying or not this constitutes written notification that I want to cancel within the notice period to just lose my deposit, if they try and argue it nearer the time I will fight it.

[rafjen]

While I agree they need to prioritize urgent travel- this has been going on for weeks - they are creating part of the problem by not canceling flights until the last minute- I could sympathize for the first week or so when it was unexpected- they should have some communication for other customers wanting to cancel reschedule- it may only be email and a bit of a wait for a response but its unacceptable to completely shut them out- they are still taking booking for flights they know won't go and will then needed canceled